AWS Contact Center

Company Profile

Our client is a global IT services company that helps businesses with digital transformation with offices in India and the United States. It helps businesses with digital transformation, provide IT collaborations and uses technology, innovation, and enterprise to have a positive impact on the world of business.With expertise is in the fields of Data, IoT, AI, Cloud Infrastructure and SAP, it helps accelerate digital transformation through key practice areas - IT staffing on demand, innovation and growth by focusing on cost and problem solving.

Job Profile : AWS Contact Center

Location : Noida

Employment Type : Full-time, WFO

Preferred experience :

4 - 6 years

The Role

The AWS Contact Center L2 Support person providing advanced technical troubleshooting for AWS-based contact center solutions, handling escalations from L1 support, and performing tasks like performance monitoring, incident management, and documentation.

Responsibilities

AWS Management Console For provisioning and management of the Amazon Connect instance.

AWS Identity and Access Management (IAM)

AWS Step Functions : For coordinating microservices into serverless workflows

Amazon Cognito : For user authentication and authorization

AWS Contact Lens : For analyzing customer conversations with machine learning.

Amazon Transcribe : For converting speech to text.

Amazon Comprehend : For natural language processing and sentiment analysis.

Amazon S3 : For storing conversation transcripts and analysis results

Must - Have Qualifications :

Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.

Minimum 4+ years of experience in QA Testing

Strong expertise in Amazon CloudWatch, Amazon Lambda

Hands-on experience with Amazon Lex & Amazon Kinesis.

Strong experience in Amazon Contract Lens

Application Method

Apply on LinkedIn or email your resume to : careers@speedmart.co.in