IT Asset Lifecycle Manager

Job Summary

We are seeking a highly skilled IT Asset Management Specialist to manage and enhance our client's asset lifecycle and configuration management practices across global operations.

This role involves driving end-to-end delivery, process optimization, CMDB governance, and working closely with internal and external stakeholders to ensure data accuracy, compliance, and performance improvement.

• Manage End-to-End Delivery : Ensure alignment with SLAs, KPIs, and service improvement initiatives.
• Configure Identification and Reconciliation Rules : Ensure reliable CMDB data integrity.
• Monitor CMDB Health : Proactively resolve data conflicts between authoritative sources.
• Define Configuration Items : Maintain standard CIs, CI relationships, and classification schemas in line with business needs.
• Develop Process Documentation : Policies and compliance frameworks for HAM and CMDB.
• Create Application Maps : Use ServiceNow Service Mapping (good to have).
• Configure MID Servers : Integrations and data synchronization (optional but desirable).
• Customize ServiceNow Environments : Scripting, automation, and module configuration.
• Design Reports and Dashboards : Support decision-making and transparency.
• Identify Opportunities : Continuous service improvement.
• Define Audit and Verification Processes : Manage periodic audit and verification processes for asset data.

Qualifications