Technical Support Specialist

Colosseum Tech Solutions Pvt Ltd is a leading technology solutions provider dedicated to delivering exceptional customer experiences. We are seeking a passionate and talented Technical Support Associate (Fresher) to join our team. This role offers an exciting opportunity to work in a dynamic and fast-paced environment where you can grow your skills and career.

Job Overview :

As a Technical Support Associate, you will provide exceptional customer service and technical assistance to our clients. You will address customer queries, troubleshoot issues, and collaborate with internal teams to ensure a seamless customer experience.

Key Responsibilities :

• Respond promptly and accurately to customer inquiries via email, phone, or chat.
• Maintain a high level of customer satisfaction by providing professional and empathetic support.
• Collaborate with internal teams to address and resolve customer concerns effectively.
• Identify, document, and escalate critical issues requiring immediate attention.
• Adhere to company policies, procedures, and service-level agreements.
• Continuously learn about the company’s products and services to provide better assistance.
• Meet or exceed targets for customer satisfaction and issue resolution.
• Participate in team meetings and contribute to improving support processes.

Qualifications and Skills :

Communication and Interpersonal Skills :

General Skills :

Bachelor’s degree preferred.

Work Schedule and Location :

What We Offer :

Join Us :