Quality Assurance Specialist (Call Center) - Relocate to VietnamConcentrix • Durgapur, West Bengal, India
Quality Assurance Specialist (Call Center) - Relocate to Vietnam
Concentrix • Durgapur, West Bengal, India
4 days ago
Job descriptionMonitors, evaluates and / or audits a sampling of inbound and / or outbound calls and other contact methods including chat and email Reports result of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners) Participates in calibration sessions / call listening sessions with Quality Leadership staff, Operations, Program Management and clients to ensure scoring consistency and best practices Participates in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes Maintains strong program knowledge base; basic understanding of client products, services and / or program strategies Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners). Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) Complete phone time to keep current on programs (as applicable) Contribute to maintaining forms and legends documents Support management focuses on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals. Having experience in QA / QC / Audit or any relevant Background in Call Center (Customer Service) English 4 skills
Quality Assurance Specialist in Content Moderation - Relocate to Ho Chi Minh City, Vietnam.
- Location : QTSC1 Building, Quang Trung Software City, District 12, Ho Chi Minh City
- Time Working : 5 days / week, rotating shift (having nightshift).
- Language : Proficient in Bengali
About the job
What You Will Do :
What You Need :
Create a job alert for this search
Quality Assurance Specialist • Durgapur, West Bengal, India
Related jobs
Quality Head Foundry
Confidential • Durgapur, India
Shakambhari Overseas Trades Private Limited (SOTPL) specializes in manufacturing high-quality castings for the automobile, railway, tractor, and agricultural industries.
With expertise in precision ...Show more
Last updated: 21 days ago • Promoted
Quality Engineer
Confidential • Durgapur, India
Developing a safe working environment.Quality control of processes and products.Planning and execution of developmental work.
Planning and execution of cost reduction of products.Handling inspection...Show more
Last updated: 21 days ago • Promoted
Head Manufacturing Excellence
Confidential • Durgapur
Head Hunter India is partnering with a leading TMT steel manufacturer to find a highly results-driven.Head of Manufacturing Excellence.
This critical leadership role will drive plant-level process i...Show more
Last updated: 30+ days ago • Promoted
Project Assistant
Confidential • Durgapur, India
PROJECT ASSISTANT for DRDO funded project.Opportunity for working in R&D project and skill development).Mandatory Eligibility criteria : B.
Tech (ECE / RF& Microwave, Communication Engineering) with ha...Show more
Last updated: 3 days ago • Promoted
Professional Medical Representative
Confidential • Durgapur, India
Strathspey Labs is a growing healthcare company dedicated to building safe and healthy lives globally by providing innovative, sustainable, and affordable solutions to healthcare challenges.Our div...Show more
Last updated: 21 days ago • Promoted
Plant head Operation
Confidential • Asansol, India
Operational Leadership : Oversee day-to-day operations of the 40 MW coal washery.Performance Monitoring & Optimization : Monitor and assess plant performance,.
Team Management : Lead, guide, and mentor...Show more
Last updated: 21 days ago • Promoted
Salesforce Team Lead
FinGuru India • Durgapur, West Bengal, India
Location : Kolkata (Hybrid during establishment, On-site from Jan 2026) Job Type : Full-time We seek a dynamic and experienced Salesforce Team Lead to join our team.
The ideal candidate will have a ...Show more
Last updated: 27 days ago • Promoted
Relationship Manager
InsuranceDekho • Durgapur, Republic Of India, IN
Location : durgapur and birbhum.Minimum 6 months in the Insurance sector (Motor / Health Insurance preferred).Agency Channel — work with POSP agents.
Recruit and manage POSP (Point of Sales Person) age...Show more
Last updated: 7 days ago • Promoted
Talent Acquisition Specialist
TRUSTKLUB Consulting Private Limited • Durgapur, West Bengal, India
We’re Hiring : Talent Acquisition Specialist | Kolkata, Phoolbagan (Work from Office) Want a career where you earn big, learn fast, and travel the world? Join TRUSTKLUB Consulting – one of India’s...Show more
Last updated: 2 hours ago • Promoted • New!
Junior QPC Officer
Confidential • Durgapur, India
Developing a safe working environment.Quality control of processes and products.Planning and execution of developmental work.
Planning and execution of cost reduction of products.Handling inspection...Show more
Last updated: 19 days ago • Promoted
Annotation Intern (Optometrist)
Confidential • Asansol, India
At RCEENETWORKS LLC, we are a dedicated team of professionals driven by a passion for the dynamic interplay between People, Process, and Technology in the business landscape.With decades of collect...Show more
Last updated: 21 days ago • Promoted
Sales & Business Development Intern
Confidential • Durgapur, India
Are you a highly motivated self-starter with exceptional communication skills and a passion for technology.Sales & Business Development Intern.
This is an exceptional opportunity to gain hands-on ex...Show more
Last updated: 3 days ago • Promoted
Store Executive
Electrosteel Group • Burdwan (division)
Job Description : Store Executive – Steel Industry (Plant Store).Stores & Logistics / Material Management.Store In-charge / Manager – Materials / Supply Chain Manager.
The Store Executive is responsi...Show more
Last updated: 4 days ago • Promoted
Relationship Manager
Confidential • Durgapur
To cultivate and manage strong relationships with assigned bank partners, driving the generation of health insurance business through their branch network.
The Relationship Manager will be instrumen...Show more
Last updated: 30+ days ago • Promoted
Business Relationship Manager - WC-SALARIED PL AND WORKING CAPITAL-Sales
Confidential • Durgapur, India
We are looking for a proactive and client-focused Relationship Manager to manage and grow an existing portfolio of Working Capital (WC) clients.
The role involves deep engagement with clients to und...Show more
Last updated: 11 days ago • Promoted
Senior Qualtiy Analyst -Bengali
Concentrix • Bankura, West Bengal, India
About Concentrix : Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE : SNX), is a leading business services company.
With a presence in more than 70 countries and a staff of more than ...Show more
Last updated: 1 day ago • Promoted
Cluster : Support & MIS
Confidential • Asansol, India
With branches spread across the country, the branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank's strategy.Branches play a major role...Show more
Last updated: 13 days ago • Promoted
Admissions Specialist
CHANDIGARH UNIVERSITY • Durgapur, West Bengal, India
About the Company Chandigarh University is a premier institution dedicated to providing quality education and fostering a culture of innovation and excellence.
About the Role The role involves eng...Show more
Last updated: 15 days ago • Promoted