Senior Application Support Analyst

ConfidentialBengaluru / Bangalore, India

5 days ago

Job description

Vacancy Name Senior Application Support Analyst

Vacancy No VN819

Job Title Senior Application Support Analyst

Work Location City Bangalore

About Solifi Solifi deliver a solid financial technology foundation for equipment, working capital, wholesale, and automotive finance firms. At Solifi, we believe that commerce is only as strong as the system it runs on. Our mission is to reshape finance technology by bringing together proven solutions into a singular powerful technology platform designed to help protect and scale financial organizations. We guard our customers by being precise and reliable, we guide their success by combining powerful technology with proven expertise, and we help them grow by unleashing their potential.

About The Team

The Application Support team is a collaborative, fast-paced team of professionals who utilize their technical expertise and advanced product knowledge to provide innovative solutions to our growing customer base. Solifi products are critical to the success of our customers' business operations and they depend on the Application Support team to be responsive, creative, and skilled at complex problem solving and software issue resolution.

About the Position As a Senior Application Support Analyst (SASA),

This is also a hands-on Support role, handling Incidents or Service Requests regarding the customer's use of Solifi products. The SASA recommends solutions such as business process enhancement, application configuration, application enhancement or upgrade, or the purchase of additional services to achieve customer's desired business outcomes.

Role and Responsibilities Lead with empathy and ultimately solve customer incidents using effective research and troubleshooting techniques

Promptly escalate incidents to internal teams (SaaS Operations, L2 Support) where additional knowledge or expertise is required

For a designated but limited set of customers accounts, act as an advocate within Solifi Support and be the first point of escalation for any Support or service related matters

Prepare and deliver service review packs to customers on a monthly basis, and facilitate adhoc meetings to provide updates on incident progress

By working with the Application Support and Engineering Support managers, ensure customers tickets are kept up-to-date, and provide timely and meaningful updates to customers to avoid escalations

Participate in the Support 'on-call' rota to ensure any sev-1 and sev-2 customer incidents raised outside of normal business hours are responded to

About You

Skills / Experience Requirements :

3+ years previous experience working directly with customers in a B2B Application Support role
Ability to serve as a liaison representing Solifi to customers
ITIL V3 Qualification and / or experience (desirable but not essential)
Excellent communications skills (both written and verbal)
Ability to work independently to achieve desired outcomes
General knowledge of Finance / Accounting, especially within an asset finance business and / or the use of Solifi products in a customer's business preferred
Demonstrated organizational skills and ability to prioritize and manage multiple tasks with a detail orientation
Ability to work collaboratively as part of a team with minimal supervision.
Ability to effectively problem solve situations using strong troubleshooting and analytical skills
Exposure to Microsoft Dynamics based solutions preferred
Willingness to work outside of normal business hours when required

Additionally, we are looking for a customer and community-minded professional who embodies the following traits :

Communicator – Facilitates a meaningful dialogue in any form (Verbal, Written, Non-verbal) between the people who make our product CALMS and those that use it.

Analytical Thinker - Critically examines technical and non-technical issues and devises a solution to a problem – be it a process improvement, workaround, or touching base with people in order to create a satisfactory solution.

Relationships - Encompasses the Corporate customer and Internal teams as equal partners, considering themselves as an extension of their team, treating their problems as their own and provides a level of service that they would expect themselves.

Compassionate – Desires to passionately promote a positive, optimistic collaborative, empathetic and creative approach to the core competencies of the role which involves : People Problems Products Procedures Processes

Preferred Experience Level 5 Years

Preferred Education Level Bachelor's Degree

Employment Basis Full Time

Benefits Group Medical Insurance, Group Personal Accident, Employee Anniversary gift, Loyalty Bonus, Employee Referral Bonus, Rewards and Recognition program, Wellness Allowance, Privilege Leave (PL) : 15 days per year, Casual Leave (CL) 12 days per year, Maternity / paternity / Bereavement leave

Applications Close Date 14 Apr 2026

Skills Required

Itil V3, Finance Accounting, Microsoft Dynamics

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Application Support Analyst • Bengaluru / Bangalore, India