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Principal Engineer

Principal Engineer

UnitedLexGurgaon, India
16 hours ago
Job description
  • Should be comfortable with Incident management, Change Management, Service request management and problem management.
  • Advanced troubleshooting, analysis, and creative thinking skills to prepare the RCA document.
  • Advanced understanding of client server technology
  • Advanced skills and knowledge in Windows server operating systems.
  • Experience with Patching solutions like Desktop Central
  • Experience with other enterprise level technologies such as multi-factor authentication, Intune, virus protection, file sharing solutions.
  • Understanding of technical support practices such as ticket documentation, SLAs, and escalation processes.
  • Any configuration management tool such as Chef would be a plus
  • Backup solution knowledge like VEEAM would be a plus
  • VDI, VMWare experience would be an advantage
  • Quick learner, self-starter, the ability to work independently and as part of a team.
  • Able to work within time constraints and follow set processes and procedures.
  • Customer focused, a team player, and able to work on multiple tasks with minimal supervision.
  • Industry certifications such as Microsoft Azure, O365 certification, ITIL V3 / V4, etc. a plus
  • Advanced level analytical and problem-solving abilities.
  • Should be comfortable with 24
  • 7 support in rotational shift.
  • Excellent verbal and written communication skills.
  • Responsible for supporting day-to-day operations of the systems within the scope of the System Team.
  • Provide Escalation support for Azure hosted infrastructure, Windows servers, and enterprise 3rd party systems.
  • Support and maintain core Windows Server services including AD, DHCP, DNS, LDAP, ADFS, Azure AD connect, SSO, CA
  • Support and maintain enterprise Microsoft Mailing solutions in hybrid model Exchange 2016, O365
  • Support and maintain Microsoft cloud solutions such as Office 365, Teams, Intune and Azure.
  • Support and maintain 3rd party on-prem and cloud-based enterprise systems. This includes but is not limited to MDM solution, virus protection services, file sharing services, etc.
  • Analyze network activity related to authentication, vulnerability and performance, using network logs to troubleshoot and track the nature and resolution of problems.
  • Managing and troubleshooting Windows servers.
  • Assist in the patching of Windows servers and other supported systems as required.
  • Assist in the decommissioning of servers and system resources as needed.
  • Participation in annual DR testing exercises as required.
  • Maintain and create documentation as required.
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    Principal Engineer • Gurgaon, India