▷ [Immediate Start] Customer Experience Specialist

Posha builds cooking robots that live inside your kitchen and cook food for you completely autonomously. Posha robots use Artificial Intelligence enabled Computer Vision to consistently and reliably cook the best food for our users

See it in action :

Posha is a fast-growing Series-A funded startup backed by Tier-1 VCs

including Accel Partners, Waterbridge Ventures.

What can I expect from this role?

As a Customer Experience Specialist at Posha, we see you as capable of streamlining various processes over the coming few months and helping us navigate roadblocks remotely while we scale and put a few thousand devices at our users home in the US.

What will my work responsibilities look like if I join Posha?

In this role, you’ll be a part of the Customer Success function and key responsibilities shall include but not be limited to –

• Manage all customer-centric communication channels – including app and website chat flows – while maintaining key support metrics
• Handle customer concerns end-to-end : direct them to the right solutions, follow up with internal teams, and ensure satisfaction
• Own customer relationships in an external-facing role, primarily with users based in the USA
• Use CRM tools to manage the customer lifecycle and track engagement
• Identify and remove process roadblocks; suggest improvements to management and automate repetitive workflows
• Work on community engagement strategies to drive retention and reduce churn
• Relay customer insights and feedback to product, operations, and engineering teams to influence key decisions

What makes you a match for us?

Working at Posha

And of course working with a team that's genuinely obsessed with great food.

Discover Posha