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Operations Project Manager
Operations Project ManagerEternia (formerly SmartClean) • shimoga, karnataka, in
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Operations Project Manager

Operations Project Manager

Eternia (formerly SmartClean) • shimoga, karnataka, in
2 days ago
Job description

About Us

We are a leading Enterprise PropTech company developing IoT solutions for Building Intelligence and Smart Facility Management . Our solutions enable real-time monitoring, automation, and predictive maintenance for commercial and residential buildings. With deployments across Asia , we are transforming how buildings operate with cutting-edge IoT technology.

Role Overview

We are seeking a dynamic Technical Operations Manager to lead our IoT Deployment, Installation, and Field Operations teams across multiple geographies in Asia. The ideal candidate will have a strong background in IoT operations, field service management, and operational excellence . This role requires a blend of strategic planning, team leadership, and process optimisation to ensure smooth execution of large-scale deployments and ongoing field service support.

Key Responsibilities

1. IoT Deployment & Installation Oversight

  • Lead the end-to-end deployment lifecycle of IoT solutions, including planning, installation, configuration, and go-live .
  • Work closely with engineering, product, and customer success teams to ensure seamless execution.
  • Develop and enforce installation standards, quality control measures, and best practices for field teams.

2. Field Operations Management

  • Build, train, and manage a distributed team of field engineers and technicians across multiple locations.
  • Establish SOPs, workflows, and escalation processes to ensure efficient on-ground execution.
  • Optimize resource allocation and workforce planning for on-time project completion.
  • 3. Vendor & Partner Coordination

  • Work with third-party installation partners, contractors, and facility managers to scale operations.
  • Develop strategic partnerships to enhance service delivery capabilities.
  • Negotiate SLAs and ensure vendor compliance with quality and service standards.
  • 4. Operational Excellence & Continuous Improvement

  • Drive process automation, efficiency improvements, and cost optimization for deployments.
  • Implement KPIs, reporting dashboards, and performance tracking for operational success.
  • Identify and resolve bottlenecks, risks, and inefficiencies in field operations.
  • 5. Customer & Stakeholder Engagement

  • Act as the primary operational point of contact for enterprise clients during installations.
  • Collaborate with customer success and technical support teams to ensure post-deployment service excellence.
  • Provide insights and recommendations to product teams based on field feedback and operational challenges.
  • Qualifications & Skills

    Must-Have :

    ✅ 5+ years of experience in IoT operations, deployment, or field service management (preferably in PropTech, Smart Buildings, or Facility Management).

    ✅ Proven expertise in scaling field teams, optimizing operations, and managing multi-location deployments .

    ✅ Strong understanding of IoT hardware, networking, cloud platforms, and installation processes .

    ✅ Experience with project management, logistics planning, and vendor management .

    ✅ Hands-on experience with operations tools, CRM, and field service management software .

    ✅ Excellent leadership, problem-solving, and stakeholder management skills.

    Preferred :

    ➕ Prior experience working in PropTech, Smart Buildings, or Facility Management solutions .

    ➕ Knowledge of IoT protocols (MQTT, Modbus, BACnet), edge computing, and AI-driven analytics .

    ➕ Exposure to regulatory and compliance standards for IoT deployments.

    ➕ Experience in managing operations across multiple countries in Asia .

    Why Join Us?

    🌏 Work on cutting-edge IoT solutions that transform the future of smart buildings.

    🚀 Lead and scale field operations across Asia for enterprise clients.

    💡 Collaborate with a world-class team of engineers, product leaders, and business strategists.

    📈 Competitive salary, growth opportunities, and impact-driven work culture .

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    Operation Manager • shimoga, karnataka, in

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