Project Manager

About IGT :

IGT Solutions (IGT) is committed to simplify complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. Established in 1998, with 100% focus on customer experience, we are a Technology, Data & Digital services & BPM company committed to deliver innovation and business excellence for our 75+ marquee customers across the global technology sector. We have a global delivery footprint, spread across 19 centres in 11 countries, with 13,500 CX and Technology experts from 30+ nationalities. IGT is part of the Apollo group of companies (Apollo is a leading global alternative investment manager with approximately $414Bn under management)

IGT's Data & Digital team collaborates closely with our customer’s business & technology teams to take solutions faster to market while sustaining quality while focusing on business value and improving overall end-Customer Experience

Our service offerings include providing consulting / advisory & delivery services to our customers to improve synergies between business & technology by enabling latest, best practice delivery and collaboration mechanisms. These include lifecycle transformation & rapid development / technology delivery services leveraging latest technology stack across the enterprise where our services include : Data Analytics, Data Engineering, Hyper-Automation, Software Engineering, Quality Engineering (Testing), Architectural Transformations, Platform services including Cloud Computing / Transformation, Systems Integration as well as IT Operations service management deliver innovative & cutting-edge solution using best practices & expertise on Agile, DevOps, Lean as well as traditional methodologies.

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Job Title :

Project Manager – Airline Domain

Location :

Gurugram (5 Days from office)

Job Type : Full-Time

Experience : 8+ years

Domain : Airline / Aviation

About the Role :

We are looking for a dynamic and results-driven

Project Manager with strong Airline domain experience

to lead and deliver strategic projects for our clients in the aviation sector. The ideal candidate will have a deep understanding of airline operations, systems, and processes, with a proven track record in project management, client engagement, and cross-functional leadership.

Key Responsibilities :

Lead end-to-end delivery of airline domain projects, ensuring scope, timeline, cost, and quality objectives are met

Engage closely with airline clients to understand business needs, define project scope, and translate them into actionable plans

Manage project schedules, risks, issues, and dependencies using agile / waterfall or hybrid methodologies

Coordinate with cross-functional teams including development, QA, business analysts, and third-party vendors

Monitor and report project progress through regular status updates, dashboards, and stakeholder meetings

Ensure adherence to compliance, security, and quality standards in all project phases

Drive continuous improvement by identifying and implementing best practices

Support pre-sales activities such as RFP responses, estimations, and client presentations (as required)

Required Skills and Experience :

Bachelor’s degree in Engineering, Computer Science, Business, or related field; PMP / Prince2 certification is a plus

8+ years

of total experience, with

at least 3-5 years

managing projects in the

airline or aviation industry

Strong knowledge of airline systems such as PSS (Passenger Service Systems), DCS (Departure Control Systems), revenue management, loyalty systems, or MRO (Maintenance, Repair, and Overhaul)

Hands-on experience in managing enterprise applications, digital transformation, or system integration projects in airline context

Excellent stakeholder management, communication, and negotiation skills

Familiarity with tools like MS Project, JIRA, Confluence, or similar

Ability to work in a global delivery model and manage geographically distributed teams

Preferred Qualifications :

Prior experience working with Tier-1 airline clients or global aviation service providers

Agile / Scrum certification (CSM, SAFe, etc.)

Exposure to IATA standards and airline regulatory frameworks