Business Operations Analyst

JOB DESCRIPTION

The Account Operations Services / team organization supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations / administrative activities, improving processes / data / compliance / awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives. The AO Organization Business Support Teams is responsible for overall contract management support, account operations tracking, process compliance activities and client onboarding activities. The Account Operations Support Associate supports key processes for a portfolio of accounts reporting to the Operations Team Lead / Manager

Job Responsibilities : The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity

• Resource who has strong process / business knowledge and experience with Order-to-Cash processes
• Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas
• Someone with analytical bent of mind who can work on providing continuous improvement ideas
• Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process

Technical Skills

Functional Skills

Management Skills

Maintaining SLAs and resolving issues within SLA