Technical Support L3

Working Days -

Fixed 5 Days (Rotational shift)

Timings :

• 10 : 00 am to 07 : 00 pm PST (US Night Shift).

Experience : Minimum 8+ years

Responsibilities

Providing technical support services to customers and internal staff.

Analyzing and troubleshooting hardware and software issues.

Resolving complex problems related to applications, networks, and systems.

Installing, configuring, and maintaining Windows, Linux, and Mac OS.

Identifying, diagnosing, and resolving network and system issues.

Performing system backups and restores.

Monitoring system performance and troubleshooting system errors.

Ensuring customer satisfaction by providing prompt and courteous service.

Candidate Requirements :

▪ Must be aware of Microsoft technologies such as AD, DNS, DHCP, IIS, FTP, Terminal Server, and application servers.

▪ Must know common networking concepts like IP addressing, VPN, Wi-Fi, LAN, MAN, WAN, SSH, Telnet, Firewall, Printer, etc.

▪ Must know Troubleshooting laptops, desktops, printers, and other hardware. Should be aware of backup & restore technologies, Types of backups, online & offline backup, Server & Client patching, patch management, Windows update, upgrade & downgrade, Software upgrade & downgrade, etc.

▪ Should be aware of system monitor, network monitor, Remote access management, generating & managing reports, MDM Reports, inventory report, A / V reports, Risk intelligence reports, etc.

▪ Should know IT processes, Ticket management, and SolarWinds console management. Remote management tool, etc.

▪ Knowledge of network technologies (i.e., routers, switches, network, and routing protocols, DNS / DHCP)

▪ Knowledge & experience of troubleshooting for O365 admin, SharePoint, Teams, OneDrive, Azure AD. For desktop experience with Outlook, Excel, Teams, and mapped drives, Windows 10 / 11.

Company Benefits :

 5 days working – Rotational week off.

 Salary credited on the 3rd of every month.

 Health Insurance.

 Accidental Insurance.

 Life Insurance.

 Gratuity.

 ESIC and Provident Fund (eligible employees).

 Initial one-month free accommodation for outstation employees.

 Night Cab Drop-off facility (on request-subsidize cost).

 Work training programs.

 Rewards C : Recognition vouchers.

 Team outings.

 Annual get-togethers and many more.