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Quality Analyst
DigiFocal IT Solutions Pvt LtdMalappuram, IN30+ days ago
Job descriptionCentral Line : Pickup from Thane station | Drop route – Kalyan to Sion (Diva / Mumbra not included) Western Line : Drop – Thane to Mira Bhayander (Kandivali, Malad, Santacruz, Bandra, South Bombay not included) Harbour Line : Wadala to Kamothe (Panvel, Colaba not included) Call & email quality monitoring Calibration & feedback sessions Quality reports & variance analysis Client coordination and process adherence
📣 We’re Hiring | Quality Analyst – Collections Process (US Shift)
💼 Company : First Credit Services
📍 Location : Thane (Onsite) – Only candidates from Mumbai, Navi Mumbai, or Thane will be considered.
✨ Role Overview
We’re looking for an experienced Quality Analyst with a strong background in International Debt Collections to join our dynamic team. You’ll be responsible for call monitoring, quality audits, calibration, and process improvement to ensure exceptional service standards.
🔍 Requirements
- Experience : 2+ years (Collections Process – International)
- Mandatory Skill : International Debt Collection
- Qualification : Graduate
- Shift Timing : 6 : 00 PM – 3 : 00 AM / 7 : 00 PM – 4 : 00 AM IST (US Shift)
🚌 Transport Facility
🧭 KRA
📨 Interested candidates can share their CVs at :
📧 pratiksha@digifocal.in
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Quality Analyst • Malappuram, IN
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