Software Asset Management

Maintain accurate software asset inventories using enterprise SAM tools (e.g., ServiceNow SAM Pro, Flexera, Snow).

Manage the end-to-end software lifecycle: acquisition, deployment, maintenance, and retirement.

Analyze software usage data to optimize licensing and reduce unused or underused software.

Ensure ongoing compliance with vendor license agreements and industry regulations.

Conduct internal software audits and support vendor or third-party audit requests.

Interpret and apply complex licensing rules across various models (SaaS, subscription, perpetual, etc.).

Collaborate with procurement to validate licensing requirements prior to software purchases.

Maintain and reconcile entitlement records against deployments and usage data.

Automate license harvesting and reclamation using SAM tool workflows.

Monitor software renewal dates and proactively manage renewals to avoid penalties.

Create and maintain license position reports (Effective License Positions ELPs) for key vendors.

Develop optimization strategies to drive cost avoidance and value realization.

Integrate SAM tools with ITSM and CMDB platforms to ensure real-time accuracy.

Apply software normalization and categorization for consistent reporting.