Multilingual Support Analyst (German)

Position Description :

Multilingual Support Analyst (Dutch) L1.5 & 2 Service Desk role :

Job Title : Multilingual Support Analyst (Dutch) L2 Service Desk

Location : BLR / CHN

Shift : Rotational / CET Hours / 24x7

Experience : 2-4 years (relevant L2 support experience preferred)

Language Requirement : Fluency in German and English (written and verbal)

Job Summary :

We are seeking a proactive and customer-focused Multilingual Support Analyst fluent in Dutch to join our L2 Service Desk team. The role involves providing technical support to end users troubleshooting and resolving incidents and ensuring a high level of customer satisfaction. This is an excellent opportunity to work in a dynamic environment supporting global users.

Key Responsibilities :

• . Provide Level 2 technical support for hardware software network and application-related issues
• . Handle escalated tickets from L1 service desk and ensure timely resolution
• . Communicate effectively with end users in Dutch and English via phone email and remote tools
• . Troubleshoot incidents perform root cause analysis and implement preventive measures
• . Escalate complex issues to L3 teams or relevant support groups as required
• . Document all incidents resolutions and updates in the ticketing system
• . Adhere to defined SLAs and maintain a high level of first-time resolution
• . Collaborate with global support teams and contribute to knowledge base creation
• . Follow ITIL processes for incident problem and change management

Required Skills & Qualifications :

Preferred Qualifications :

Skills : German

IT Service Management

What you can expect from us :

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.

Required Experience :

IC

Key Skills

IT Experience,Problem Management,Desktop Support,Citrix,Mobile Devices,Windows,Customer Support,Help Desk,Operating Systems,Technical Support,Troubleshooting,Application Support

Employment Type : Full-Time

Experience : years

Vacancy : 1