Talent.com
Customer Success Specialist (SaaS – Logistics / Material Tracking)
Customer Success Specialist (SaaS – Logistics / Material Tracking)Measured Moves Pvt Ltd • Mumbai, Maharashtra, India
No longer accepting applications
Customer Success Specialist (SaaS – Logistics / Material Tracking)

Customer Success Specialist (SaaS – Logistics / Material Tracking)

Measured Moves Pvt Ltd • Mumbai, Maharashtra, India
3 days ago
Job description

Customer Success Specialist (SaaS – Logistics / Material Tracking)

Location : 100% Remote aligned to EST hours

Type : Full-time

About the Role

We are looking for a responsive, detail-oriented Customer Success Specialist to

support our clients using a mission-critical, production-grade SaaS platform used

across landfills, haulers, and material generators. This role is ideal for someone who

thrives in fast-paced environments, can learn complex workflows quickly, and can

support customers whose day-to-day operations depend on immediate and accurate

issue resolution.

Key Responsibilities

Customer Support & Troubleshooting

  • Serve as a primary point of contact for inbound support requests through phone,

email, and ticketing tools.

  • Provide rapid responses and maintain SLA standards in a time-sensitive operational

    • environment.

  • Troubleshoot login issues, manifest signing problems, workflow errors, and other

    • functional challenges faced by drivers, haulers, generators, and landfill operators.

  • Escalate complex issues to senior team members while maintaining clear

    • communication with customers.

    Onboarding & Implementation Support

  • Assist with remote onboarding of new users and customer sites.
  • Support migration activities and deployments (e.g., V2→V3 rollout for Colorado).
  • Guide customers through initial setup, project configuration, and platform workflows.
  • Shadow existing customer success members to understand internal processes,

    • deployment schedules, and operational workflows.

    Testing & QA Participation (New)

  • Participate in testing and QA cycles as part of deployment readiness.
  • Execute test cases, document findings, and provide feedback on defects, usability,

    • and workflow inconsistencies.

  • Collaborate with the team to support QA and deployment testing protocols, ensuring

    • smooth and stable rollouts.

  • Use testing participation as a core method of learning the platform and understanding

    • edge cases and customer workflows.

    Process & Documentation

  • Learn the platform thoroughly within the first 60 days and become independently

    • capable of handling at least 50% of common support cases.

  • Maintain internal notes, ticket histories, and escalation details.
  • Contribute observations and suggestions to improve training materials, help

    • documentation, and internal workflows.

    Cross-functional Collaboration

  • Work closely with the Customer Success Manager, Support team, and Engineering

    • when needed.

  • Participate in department meetings, all-hands, and regular syncs to stay aligned with

    • deployment initiatives.

  • Provide additional bandwidth to the team during heavy deployment periods.

    • Required Skills & Qualifications

    Experience

  • At least 5 years of experience in Customer Success or Customer Support roles for a

    • SaaS company.

  • Experience supporting production-critical SaaS platforms is highly preferred.
  • Exposure to logistics, transportation, construction, waste management, heavy

    • operations, or similar industries is a strong plus.

  • Experience with material tracking, chain-of-custody workflows, landfills, or similar

    • operational systems.

  • Prior experience supporting field operators or logistics personnel.
  • Experience with remote customer onboarding for vertical SaaS platforms.

    • Technical / Functional Skills

  • Ability to learn a complex SaaS product quickly and operate it independently.
  • Strong troubleshooting and problem-solving skills.
  • Comfortable handling inbound customer calls and walking users through workflows.
  • Familiarity with remote onboarding, remote training, and configuration support.
  • Ability to participate in structured testing and QA workflows.

    • Soft Skills

  • Highly responsive and reliable with strong ownership mentality.
  • Strong communication skills, especially with non-technical users.
  • Ability to work well in fast-paced environments with minimal documentation.
  • Comfortable working in remote teams and across time zones.

    • Success Criteria — First 60–90 Days

    By the end of the first 2–3 months, a successful hire should :

  • Demonstrate strong understanding of the platform and its workflows.
  • Independently handle a significant portion (≈50%) of daily support cases.
  • Provide timely responses and follow SLA expectations.
  • Support the team during major deployments (e.g., Colorado V3 migration).
  • Participate effectively in QA and release testing cycles.
  • Show solid judgment on when to escalate issues.
  • Integrate into the team’s rhythm, meetings, standups, and processes.
    • Create a job alert for this search

    Customer Specialist • Mumbai, Maharashtra, India

    Related jobs
    Customer Success Manager

    Customer Success Manager

    gnani.ai • Navi Mumbai, Maharashtra, India
    We are looking for a Customer Success Manager who can farm into existing accounts, provide ongoing support to our clients and network with them. The candidate should carry a Revenue target for upsel...Show more
    Last updated: 4 days ago • Promoted
    Customer Success Manager

    Customer Success Manager

    Fairgrowth Management Consultants Pvt. Ltd. • Mumbai, Maharashtra, India
    Our client, a leading manufacturer of mobile accessories and electronic products, is searching for an experience.Working Days : Monday to Saturday. Working Hours : 10 : 00 AM 7 : 00 PM.Her Roles & Respons...Show more
    Last updated: less than 1 hour ago • Promoted • New!
    Customer Success Manager

    Customer Success Manager

    Wayground (formerly Quizizz) • mumbai city, maharashtra, in
    This Customer Success Manager role focuses on partnering with K-12 schools across the U.It’s a high-scale position managing a large volume of accounts, each with a varying Annual Recurring Revenue ...Show more
    Last updated: 19 days ago • Promoted
    SAP SuccessFactors - Succession and Development

    SAP SuccessFactors - Succession and Development

    Tata Consultancy Services • Kalyan-Dombivli, IN
    Skill - Digital : SAP SuccessFactors - Succession and Development.Years of experience - 8 - 12 years.To implement the standard functionalities and features of WFA with design, build and configure t...Show more
    Last updated: 13 days ago • Promoted
    Head of Customer Success

    Head of Customer Success

    Primesoft Inc • Kalyan-Dombivli, IN
    A leading OTT software platform for Tier 1 media, sports and entertainment.The company has scaled to 300+ global colleagues over the past four years, and serves global customers as diverse as the N...Show more
    Last updated: 2 days ago • Promoted
    Customer Success Manager – HealthTech (Ahmedabad, Gujarat)

    Customer Success Manager – HealthTech (Ahmedabad, Gujarat)

    vCare Denmark • Thane, IN
    Care Denmark is a digital health company dedicated to delivering comprehensive, connected, and sustainable care solutions for chronic patients. By leveraging technology and fostering awareness, vCar...Show more
    Last updated: 13 hours ago • Promoted • New!
    Customer Success Associate

    Customer Success Associate

    BHIVE Workspace • Bandra, Maharashtra, India
    We are seeking a motivated and detail-oriented.This is an excellent opportunity for a fresh graduate to gain hands-on experience in client relationship management, customer engagement, and retentio...Show more
    Last updated: 30+ days ago • Promoted
    AI Customer Success Lead

    AI Customer Success Lead

    noon • Thane, IN
    We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door ever...Show more
    Last updated: 11 days ago • Promoted
    Customer Success Manager

    Customer Success Manager

    Karix • Mumbai, Maharashtra, India
    You will play a pivotal role in ensuring our enterprise customers achieve maximum product value and satisfaction.Your primary focus will be on the customer’s transition from sales prospect to activ...Show more
    Last updated: 4 days ago • Promoted
    Senior SAP SuccessFactors Onboarding Consultant (Onboarding 2.0 (ONB 2.0), Recruiting Management (RCM), and Employee Central (EC))

    Senior SAP SuccessFactors Onboarding Consultant (Onboarding 2.0 (ONB 2.0), Recruiting Management (RCM), and Employee Central (EC))

    Aventra Group • Kalyan-Dombivli, IN
    Senior SAP SuccessFactors Onboarding Consultant (Onboarding 2.Recruiting Management (RCM), and Employee Central (EC)).Aventra is a global IT consulting and IT services company with leading capabili...Show more
    Last updated: 2 days ago • Promoted
    Customer Success Manager

    Customer Success Manager

    Total CollectR Virtual Collector & Debt Negotiator • Mumbai, IN
    We're a fast growing SaaS company on the hunt for an experienced Customer Success Manager who can help us build our Customer Success Department from the ground up. That means we're looking for build...Show more
    Last updated: 2 days ago • Promoted
    Customer Success Manager

    Customer Success Manager

    Gleantap • Kalyan-Dombivli, IN
    Gleantap is an intelligent customer experience platform for fitness & wellness clubs, enabling them to enhance sales & marketing efforts through data-driven campaigns. Businesses can utilize context...Show more
    Last updated: 2 days ago • Promoted
    Customer Success Manager

    Customer Success Manager

    JuneHires • Kalyan-Dombivli, IN
    Job Title : Customer Success Manager (CSM).Remote (Working in PST Time Zone).Our focus is on delivering exceptional customer service, clear communication, and seamless support throughout the client ...Show more
    Last updated: 13 hours ago • Promoted • New!
    Customer Success Manager

    Customer Success Manager

    PinnacleU • Mumbai, Maharashtra, India
    Position : Customer Success Manager.Client : Voice enabled chat bot software.Establish clear client retention goals.Define success milestones for the clients and employees to work towards.Assist cust...Show more
    Last updated: 1 day ago • Promoted
    AVP Customer Success & Operations

    AVP Customer Success & Operations

    TalentGum • Thane, IN
    TalentGum is one of India’s fastest-growing online learning platforms for extracurricular activities for children aged 5–14 years. We offer world-class programs across music, dance, chess, speech, a...Show more
    Last updated: 3 days ago • Promoted
    B2B SaaS - PLG Customer Success Specialist

    B2B SaaS - PLG Customer Success Specialist

    Flowace.ai • Thane, IN
    PLG Customer Success Specialist | Flowace.B2B SaaS (Product-Led Growth environment preferred).We help organizations go beyond timesheets — enabling leaders to get real visibility into how work gets...Show more
    Last updated: 2 days ago • Promoted
    Associate Manager - Customer Success

    Associate Manager - Customer Success

    Media.net • Mumbai, Maharashtra, India
    As an Associate Manager - Customer Success, you are someone who comes with 2-3 years of Account Management / Business Development / problem solving / hustling experience in a high growth internet star...Show more
    Last updated: 19 days ago • Promoted
    Customer Success Manager (Diversity Hiring)

    Customer Success Manager (Diversity Hiring)

    CtrlS Datacenters • Mumbai, Maharashtra, India
    The ideal candidate will have impeccable relational skills and can create win / win environments for all parties that she (Diversity Hiring) works with. Key Responsibilities - Conducts thorough custo...Show more
    Last updated: 5 days ago • Promoted