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Implementation Manager-TRANSACTION BANKING-BSG

ConfidentialMumbai, India

9 days ago

Job description

Job Description

The role is part of Transacting Banking(GTS) team engaging with various business stakeholders in providing

the digital solutions to corporate through various Online banking platforms / digital channels

_____________________________________________________________________________________

SECTION I : KEY RESPONSIBILITIES / ACCOUNTABILITIES

Strategic / Managerial Responsibilities
Good knowledge of payments modes like RTGS / NEFT / IMPS / UPI / Fund Transfersand collections modes like NACH / UPI / BBPS / virtual accounts
Should be well versed with electronic channels like Net Banking / Web Services
Responsible for driving / managing the online banking platforms
Program management and management reporting

Core Responsibilities

Identify customer needs for products enhancement / deal solutioning,

Effective project management skills, with rigorous tracking and following up with sales for success of project. Publishing reports etc

Interface with technology team to identify opportunities to migrate knowledge / systems / processes.

Work with IT / BSG / Operations towards implementing a deal

Work with PSM in making effective pitches to customers

Ensure effective implementation of new initiatives and perform UAT(User acceptance testing) before product / new feature launch

Collaborate with internal and external stakeholders to achieve target project implementation TaTs

Conduct training and education program for internal support units and customers

Provide advice and guidance for Online Banking services as a subject matter expert

Drive the development of projects, develop detailed project development plan & BRDs, track and monitor project progress

Self-Management Responsibilities

Maintaining up to date knowledge of developments in the market, competitor activities, etc. in implementation space

Acting as an efficient conduit between Product, Sales, technology and Operations

Working with all the relevant stake holders, viz., IT / Operations teams and ensuring timely delivery of products / solutions

Creation and maintenance of repository of necessary implemented projects, documents, demos and other collaterals for easy access and self

help for sales force

Tracking performance through analytics and monthly dashboards for better sales management

Support / Handle sales, relationship queries for quick activation and conversions

SECTION II : KEY INTERACTIONS

Key Internal Interactions

Trainings to internal stake holders, demos of various products

Coordination amongst all stake holders as may be need. (Eg. Setting up new process etc..)

Key External Interactions

Deal solutioning discussions with Customers / vendors / tech partners etc..

Product Demos to customer

Meetings with high profile customers for product pitch

SECTION III : KNOWLEDGE & EXPERIENCE KNOWLEDGE

Minimum Qualifications

Graduate from a leading university

Language Skills Proficient in English writing and communication

EXPERIENCE

Years of Experience : At least 2 years of relevant experience in CMS Payments space

Nature of Experience

Proven working experience in project management in the banking and information technology

sector

Solid banking background with understanding and / or hands-on experience in digital banking

projects or banking products

Knowledge of CMS products, regulatory and compliance policies would be an added advantage

Excellent knowledge of excel.

SECTION IV : COMPETENCIES & KEY PERFORMANCE INDICATORS BEHAVIORAL COMPETENCIES

Core Competencies

Project Management Ability to manage multiple projects

Excellent client-facing and internal communication skills

Able to work independently, organized, creative and attentive to details

Banking background

Solid banking background with understanding and / or hands-on experience in digital banking projects or banking products Experience - 2 to 5 years

Skills Required

Project Management, Excel

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