Operations Manager Placing and Billing

About Willis Towers Watson

Willis Towers Watson (NASDAQ : WLTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets.

We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas the dynamic formula that drives business performance.

Together, we unlock potential.

Role Name : Manager Placing & Billing(Great Britain)

Job Location : Thane

Shift Time : 11am to 8 pm

Work Mode : Hybrid

About Great Britain Placing and Billing

Great Britain Placing and Billing, a line of business within the Corporate Risk and Broking segments operates to deliver the best client outcomes by fully integrating and mobilising Willis Towers Watsons relationships with insurers and providing specialist expertise throughout the client experience. Our services include :

Issuing Renewals

Program Development and Marketing

Proposing and Documentation

Ongoing Client Service

Billing

Principal Duties / Responsibilities

Strategy

Contribute to the creation of the short and long-term Business Unit (BU) strategy in collaboration with relevant stakeholders and execute agreed strategies

Contribute to the development of their respective business unit's client service proposition and service delivery strategy

Operations Management / Operational Effectiveness

Ensure operational activities are delivered per the agreed service level agreement

Manage workflow, handle escalations, proactively engage resources to address issues and effectively delegate workload across the leadership team

Deliver and contribute assigned operational programs, projects and / or services which are of significance to the BU

Align with the Simplify, Grow, Transform organizational strategy to deliver continual improvement in areas such as risk, compliance, quality, and productivity.

Build and foster high quality relationships with internal / external stakeholders

Proactive approach to identifying stakeholder needs, as well as discussing, developing, and delivering potential solutions

Ensure team adheres to compliance / statutory requirements and operates within the guidelines of internal & external regulators

Collaborate with other teams to improve client satisfaction

Proactive review of process risks and ensure adequate controls are in place

People Management /

Development

Develops effective succession planning for oneself and all critical roles within the team

Develops line managers through coaching and teambuilding while serving as an escalation point for operational issues and complaints

Work with Human Resources to manage talent recruitment, development and retention requirements for the business unit

Conduct periodic and annual performance reviews for all direct reports

Build and develop inclusive & diverse teams

Top Competencies

Focusing on Clients

Working in Teams

Driving Excellence

Fostering Innovation

Influencing Stakeholders

Developing Talent

Adapting to Change

Qualification :

Any Graduate or Postgraduate

Knowledge / Experience :

Proven track record of providing excellent levels of client service across varied processes & stakeholders

Knowledge and experience in organizational effectiveness and operations management, including the implementation of best practices

Preferably experienced in conducting transitions / knowledge transfer activities

Broad operations expertise which encompasses coordinating with diverse logistical functions such as Operations, IT, Compliance, and Enterprise Risk Management

Technology proficient with prior experience in RPA / NON-RPA automation, Process / Solution design & business development / transformation preferred

Critical thought process, analytical & strategic skills

Demonstrated leadership and vision in managing teams and major projects or initiatives

Excellent interpersonal skills and a collaborative management style