Solutions Engineer

ConcentrixHaryāna, Republic Of India, IN

21 hours ago

Job description

Core Technical Client Consulting

Strategically partner with the Customer Cloud Sales Team to identify and qualify business opportunities and identify key customer technical objections.
Develop strategies to resolve technical obstacles and architect client solutions to meet complex business and technical requirements
Lead the technical aspects of the sales cycle, including technical trainings, client presentations, technical bid responses, product and solution briefings, and proof-of-concept technical work
Identify and respond to key technical objections from client, providing prescriptive guidance for successful resolutions tailored to specific client needs
May directly work with Customer's Cloud products to demonstrate, design and prototype integrations in customer / partner environments
Develop and deliver thorough product messaging to highlight advanced technical value propositions, using techniques such as : whiteboard and slide presentations, technical product demonstrations, white papers, trial management and RFI response documents
Assess technical challenges to develop and deliver recommendations on integration strategies, enterprise architectures, platforms and application infrastructure required to successfully implement a complete solution
Leverage technical expertise to provide “best practice” counsel to optimize advanced technical products’ effectiveness

Other Critical Functions and Responsibilities

Ensure customer data is accurate and actionable using Salesforce.Com (“SFDC”) systems

Leverage 3rd party prospect and account intelligence tools to extract meaningful insights and support varying client needs

Navigate, analyze and interpret technical documentation for technical products, often including Customer Cloud products

Enhance skills and knowledge by using a Learning Management Solution (“LMS”) for training and certification

Serve as a technical and subject matter expert to support advanced trainings for team members on moderate to highly complex technical subjects

Offer thought leadership in the advanced technical solutions, such as cloud computing

Coach and mentor team members and advise managers on creating business and process efficiencies in internal workflows and training materials

Collect and codify best practices between sales, marketing, and sales engineers

Other duties, as assigned and necessary

4. QUALIFICATIONS

Required Qualifications

Bachelor’s degree in Computer Science or other technical field, or equivalent practical experience (preferred)

5 years of experience serving in a technical Sales Engineer in an advanced technical environment or equivalent experience in a customer facing role

Prior experience with advanced technologies, such as : Big Data, PaaS, and IaaS technologies, etc.

Expertise and hands-on experience using and managing databases, including knowledge of advanced databases, such as : Map Reduce, Hadoop, Spark, Flume, Hive, Impala, Spark SQL, BigQuery, etc

Advanced working knowledge of Linux, Web 2.0 development platform, solutions, and / or related technologies, such as : HTTP, Basic / NTLM, cookies / sessions, XML / XSLT / XHTML / HTML, etc.

Prior experience and success with Enterprise networking concepts, such as : DNS, TCP, Firewalls, Proxy Servers, DMZ, etc.

Prior success and experience with web application development and integration, such as : REST, SOAP, J2EE, CGI / Java / ASP servlets, Python, etc.

Prior experience with software development platforms and solutions, such as Java servlets, JavaScript, PHP, ASP, CGI, AJAX, Flash, cookies and XML, etc.

Proven strong communication skills with a proactive and positive approach to task management (written and verbal)

Confident presenter with excellent presentation and persuasion skills

Strong work ethic and ability to work independently

Preferred Qualifications

Master’s degree in Computer Science or relevant technical field

Demonstrated ability to create demo scripts in one of the following scripting / programming languages : C#, Python, Perl, Shell Scripting, and / or similar language

Proven success in the rapid creation of prototype proofs-of-concept and technical demonstrations

Proven ability to complete thorough assessment of client challenges, identification of technical needs of client, and strategically design detailed recommendation

Demonstrated aptitude to quickly learn, understand, and work with new emerging technologies, methodologies, and solutions in the advanced technology space

Prior experience in mentorship, guidance, and / or management of junior staff

May require advanced knowledge of administrative / development / support consoles for Customer Cloud products

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Solution Engineer • Haryāna, Republic Of India, IN

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