Customer Service Specialist

Global Vision Consultants is partnering with a premier European IT Services Company to scale their global support team. We are looking for an articulate, tech-savvy, and customer-obsessed Customer Support Specialist to serve as the first point of contact for international enterprise clients.

This is a 100% remote role offering the opportunity to work with cutting-edge European tech standards while enjoying industry-best compensation .

What You’ll Do

As a Customer Support Specialist, you will ensure a seamless experience for users of our client's IT solutions. You will bridge the gap between technical issues and customer satisfaction.

• Global Support : Manage incoming queries via email, chat, and ticketing systems (e.g., Zendesk, Jira, Salesforce) from European business clients.
• Issue Resolution : Diagnose and troubleshoot L1 / basic L2 technical issues related to SaaS products / IT services.
• Escalation Management : Triage complex technical bugs to the engineering team with precise documentation and reproduction steps.
• Customer Success : Guide users through features, functionalities, and best practices to ensure they get the most out of the software.
• Documentation : Maintain the knowledge base and create FAQs to reduce recurring tickets.

Who You Are

Why Join via Global Vision Consultants?

If you’re driven, ambitious, and ready to grow with a global IT company, we’d love to hear from you!

📩 Apply Now : Send your CV through linkedin and we will inform the shortlisted candidates within a week for interview