Call Quality Specialist

Job Title : Soft Skills Audit (Call Quality Audit)

Experience : 0.5 to 6 Years

Shift Time : Rotational Night Shift

Job Location : Chennai - Perungulathur

No Of Position : 10

Roles and Responsibilities

Conduct call audits to ensure compliance with quality standards and regulations.

Monitor calls for quality assurance purposes, identifying areas of excellence and areas for improvement.

Participate in call calibration sessions to align with team members' performance expectations.

Collaborate with the team to resolve issues related to call quality.

Desired Candidate Profile

0.5-6 years of experience in BPO or customer service industry.

Strong understanding of call auditing, monitoring, and calibration processes.

Excellent communication skills with ability to provide constructive feedback effectively.

Ability to work independently with minimal supervision while maintaining high levels of accuracy.