Senior IT Support & Systems Administrator

About CosmoTrace

CosmoTrace is a global consulting and technology company specializing in

pharmaceutical serialization, traceability, and compliance solutions

• . Headquartered in the UK with operations in the USA, India and UAE. CosmoTrace partners with leading pharma companies, CMOs, and distributors worldwide to deliver compliant, scalable, and efficient serialization solutions.

We pride ourselves on combining deep domain expertise with innovative technology to help clients achieve

end-to-end product visibility, supply chain integrity, and regulatory readiness

About the Role

We are seeking a

motivated and skilled IT Support & Systems Administrator

to join our growing IT team in Hyderabad

This individual will play a key role in maintaining our IT infrastructure, supporting global operations, and ensuring secure and seamless system performance across all endpoints. The ideal candidate will be proactive, solutions-oriented, and comfortable working in both independent and collaborative environments.

Key Responsibilities

Manage and resolve IT support tickets promptly through our ticketing system, covering hardware, software, and network issues across Windows and Mac environments.

Provide installation, troubleshooting, and maintenance support for

Windows 10 / 11

and basic

Mac OS

configurations.

Administer and secure endpoints using

Microsoft Endpoint Manager (Intune)

— ensuring compliance with organizational security policies.

Perform routine patching, updates, and vulnerability assessments to maintain a secure and compliant IT environment.

Support configuration, provisioning, and monitoring of user devices and accounts.

Collaborate with internal teams to optimize system performance, security, and user experience.

Document technical processes, configurations, and troubleshooting steps for knowledge sharing.

Stay current with new tools, emerging technologies, and best practices in IT infrastructure and endpoint management.

Required Skills & Qualifications

Strong understanding of

Windows OS (10 / 11)

and basic working knowledge of

Mac OS

Proven troubleshooting and problem-solving skills.

Experience with

Microsoft Endpoint Management (Intune)

or similar endpoint administration platforms.

Familiarity with

networking fundamentals

, VPNs, and IT security best practices.

Excellent written and verbal communication skills.

Ability to manage time effectively and work well independently or as part of a team.

Bachelor’s degree in

Computer Science, Information Technology, or a related field

(or currently pursuing).

Good-to-Have Skills

Experience with cloud platforms such as

Azure, AWS, or Google Cloud

Exposure to ITSM or ticketing tools such as

ServiceNow, Jira, or Freshservice

Relevant certifications :

MCSA, MCSE, or Intune Administrator Associate

Experience supporting distributed or hybrid work environments.

Immediate joiners preferred.

What We Offer

A dynamic and fast-paced environment within a growing global organization.

Exposure to modern IT systems and cloud technologies.

Opportunities for professional growth in

system administration and security

A supportive and collaborative team culture that encourages learning and innovation.