Job descriptionProduction support - Incidents & service requests resolution & problem-solvingProduction support - Support to the integrations from AI to other HR & finance systemsAny enhancements / process improvements on AIConsulting with clients on budgeting and planning best practicesWorking with end-users to document the business requirements and create technical solutions based on functional requirements - with attention to detailSupporting budgets, forecasts, and reports within Adaptive Insights for FinanceAnalyzing financial models and reports (spreadsheet / non-spreadsheet based models)Responding to client support questions and requests via phone and emailInteracting with product vendor (in this case, Workday) for any support queriesBe part of a dynamic team that offers global financial solutions, operational support, and the opportunity to lead change through the company.Educate and guide users on effective and efficient approaches to utilizing models, tools, and data.Provide technical guidance (design, model, configuration, troubleshooting, etc.) for the Adaptive suite of products.Demonstrate high Understanding of potential functional design issues by suggesting alternativesSupport existing functionality and integrations with other systems.Effective communicate status to the management team, problem and risk managementEstablish connections to various techniques and build an end to end integrations that will extract, transform, and load data into Adaptive Insights.Ability and interest in solving technical problems in network connectivity, Windows account security, ETL, SQL programming, database access, web service calls, APIs, and programming logic.Work with clients to ensure their data is formatted correctly, imports successfully, and reconciles to the source systemLeverage prior EPM, CPM, and ERP implementation and integrations experience better to advise the client on multi-application solutions and technology landscape