Senior Manager Risk

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Role Overview

As the Sr. Manager of Secret Shopping Testing, you will own and lead the strategic direction, operational execution, and continuous improvement of Visa's secret shopping and compliance testing programs. You will serve as a senior leader and decision-maker, responsible for shaping program objectives, driving vendor performance, managing high-impact cross-functional initiatives, and ensuring alignment with Visa's global compliance and customer experience goals.

You will guide a team of analysts, set analytical frameworks, and ensure insights are transformed into strategic actions. Acting as the primary liaison between leadership, internal stakeholders, and external partners, you will oversee data governance, enhance automation capabilities, and deliver intelligence that informs organizational strategy at the executive level.

Key Responsibilities

Strategic Program & Vendor Oversight

• Set vision and direction for the secret shopping and testing program to align with corporate objectives.
• Build, manage, and strengthen relationships with third-party vendors, ensuring maximum data quality, compliance, and operational excellence.
• Establish vendor KPIs and performance monitoring frameworks to drive accountability and continuous improvement.
• Integrate diverse, complex data sources into cohesive, actionable intelligence for senior decision-makers.

Leadership & Team Development

Cross-Functional & Executive Engagement

Advanced Analytics & Innovation

Qualifications

Education

Experience

Leadership & Strategic Thinking

Communication

Technical Skills

Preferred / Good-to-Have

What You'll Gain

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Skills Required

Power Bi, Tableau, Excel, Sql, Python