Senior Manager-Implementation Manager, SFDC-Agentic AI

Ready to build the future with AI?

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE : G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atgenpact.comand onLinkedIn,X,YouTube, andFacebook.

Inviting applications for the role of Senior Manager-Implementation Manager, SFDC - Agentic AI!

In this role, you'll be part of Genpact's transformation under GenpactNext, as we lead the shift to Agentic AI Solutions—domain-specific, autonomous systems that redefine how we deliver value to clients. You'll help drive the adoption of innovations like the Genpact AP Suite in finance and accounting, with more Agentic AI products set to expand across service lines.

In this role you will be responsible for simplifying complex IT Systems solutions for customers in all industries, understanding how to structure a process capture and process improvement initiative and how to facilitate the client through a pragmatic decision-making process.

Looking for a talented, motivated individual who can excel in a high-growth environment. The IM role is a high-impact position that will play a significant role in the continued growth and development.

Responsibilities :

Lead implementation projects and be completely accountable for all aspects.

Develop and review the project plan, milestones, and delivery.

Lead solution discussion for Solution architect

Interact with project stakeholders and manage expectations

Preparation of Functional requirement document and closure with all stakeholders

Ensure application documentation is as per standard

Suggest improvements in system development

Guide technical leads and developers

Team handling and issue resolution

Identifying issues, risks and benefits from the existing (as-is) and proposed (to-be) solutions and outlining their impact on business.

Being involved in implementation, training and testing of the solutions

Supporting business transition and helping to establish change

Building relationships with customers at ground level and mid management level, to help manage the account, with support from the Program / Implementation Manager / Lead.

Qualifications Minimum qualifications

Experience in Operational excellence related projects.

Experience in complicated software projects.

Relevant experience in the F&A domain

Project Management knowledge including working on tools like MS projects etc.

Must have strong domain and operations experience in OTC domain

Excellent MS office skills

Working knowledge of ERPs like Oracle, SAP

Good verbal and written communication skills, appropriate for Executive level communication and reporting

Preferred qualifications

Customer Interaction Skills

Preferred Skills :

Effective stakeholder management

Critical thinker, problem solving attitude

Fast and independent decision maker

Excellent documentation and writing skills

Good listener and communicator

Confident presenter

Team building skills / team player

Why join Genpact?

Lead AI-first transformation – Build and scale AI solutions that redefine industries

Make an impact – Drive change for global enterprises and solve business challenges that matter

Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters : Up.

Let’s build tomorrow together.