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Customer Chat & Call Support Executive

Customer Chat & Call Support Executive

CodeGamaalappuzha, India
10 hours ago
Job description

Customer Chat & Call Support Executive

Location : Bengaluru, Karnataka (Work from Office)

Shift : Rotational Shifts with Rotational Week Off

Salary : based on experience

Key Responsibilities :

  • Customer Interaction : Handle inbound and outbound calls, as well as chat support, addressing customer queries, complaints, and requests promptly and professionally.
  • Issue Resolution : Identify and resolve customer issues, providing accurate information and ensuring customer satisfaction.
  • Documentation : Maintain detailed records of customer interactions, transactions, comments, and complaints.
  • Team Collaboration : Work closely with team members and supervisors to meet performance targets and improve service quality.

Eligibility Criteria :

  • Education : Any Graduate or Undergraduate.
  • Experience : Freshers and candidates with prior experience in customer support are welcome to apply.
  • Communication Skills : Fluency in English. Proficiency in additional languages is a plus.
  • Technical Skills : Basic knowledge of Microsoft Excel for data entry and reporting.
  • Typing Speed : Minimum 30 words per minute with 90% accuracy.
  • Availability : Willingness to work in rotational shifts, including weekends and holidays
  • Note : This role is based in Bengaluru, Karnataka, and requires candidates to work from the office. Candidates should be prepared for rotational shifts and week-offs.

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    Customer Support Executive • alappuzha, India

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