Exotel - Senior Consultant - Presales

Job Title : Senior Consultant - Presales

Location : Bangalore

Experience : 5-9 years

Exotel is a leading full-stack customer engagement platform and business-focused virtual telecom operator. Exotel has also recently received a virtual telecom operator license to offer cost-effective end-to-end VoIP telephony services, making the company a 100% compliant cloud calling operator. Exotel was founded in 2011 and has an impressive cloud-based product suite that drives 70 million conversations daily for more than 6000 businesses in India, Southeast Asia, the Middle East, and Africa.

Today, Exotel's omnichannel contact centre, communication API suite, and conversational AI platform help some of the fastest-growing businesses in emerging countries manage customer engagement. They have a $50 million ARR and a $100 million Series D funding round.

Exotel has won The ET StartUp Awards 2022 under the Comeback Kid category.

About the Role :

We are looking for a high-performing Senior Solution Consultant to lead solution design and consultative engagements for our enterprise customers. This role sits at the intersection of sales, product, and delivery, and is ideal for someone who thrives in fast-paced, cross-functional environments and has a strong grounding in customer engagement technologies.

You'll be responsible for crafting tailored solutions that blend AI, CPaaS, and CCaaS capabilities, shaping strategic proposals, and influencing business outcomes for customers across industries such as BFSI, Retail, Marketplaces etc.

Experience : 5-9 Years

Travel Required : Yes

Baseline Expectations :

As a Senior Consultant, you are expected to lead and deepen the responsibilities outlined below, including :

• Customer requirement gathering and problem-framing
• Solution blueprinting and proposal creation (scope, architecture, BoM, assumptions)
• RFP / RFI / RFQ response creation.
• Product demonstrations and presentations
• Collaboration with Sales, Product, and Engineering teams
• Knowledge asset contribution (templates, documentation)

Key Responsibilities :

What You Bring?

Technical & Domain Knowledge (Preferred) :

Awareness of compliance and regulatory environments (TRAI, PCI-DSS, GDPR, etc.)

Education : Bachelor's degree in Engineering (CSE, ECE, IT); MBA is a plus

(ref : iimjobs.com)