Quality Assurance Automation Engineer

Job Opening : QA Automation Engineer (Tech Support)

Job Details :

Job Location : Surat (Office - Work from Office)

Shift Timings :   US EST shifts (Flexibility required) (10 PM to 6 AM IST)

Employment Type : Full-time

Salary Range : As per market standards

About the Role :

We are looking for a QA Automation Engineer with strong expertise in Web, Mobile, and API test automation who can not only design and maintain scalable test automation frameworks but also collaborate closely with clients in a tech-support-focused role . The ideal candidate will have a mix of hands-on automation skills, client-facing experience, and the ability to troubleshoot complex testing scenarios .

This role provides the opportunity to work on cutting-edge automation technologies , support global clients (flexibility with EST hours), and contribute directly to product adoption and customer success.

Key Responsibilities :

Design, write, and automate test cases for Web, Mobile, and API platforms using tools like Appium, Selenium, TestNG, Cucumber, Cypress, Postman, RestAssured, and JMeter .

Build, optimize, and maintain custom automation frameworks leveraging Java, Appium, Selenium, Maven, TestNG, and CI / CD tools (Jenkins, CircleCI, Bitrise, GitHub Actions, etc.).

Automate test cases for TestOS (TestGrid’s flagship product) and provide hands-on guidance to clients.

Collaborate with clients to understand test requirements, troubleshoot issues, and provide technical support for automation and TestOS product usage.

Deliver client demos, product walkthroughs, and feature explanations , ensuring smooth onboarding and adoption.

Integrate automated scripts into CI / CD pipelines to ensure seamless continuous testing.

Act as a technical point of contact for client queries related to automation best practices, framework design, and product integration.

Work in an agile environment , contributing to sprint planning, QA strategy, and cross-team collaboration.

Required Skills & Experience

Bachelor’s degree in computer science , Engineering, or related field .

2+ years of hands-on automation testing experience (Web, Mobile, and APIs).

Strong coding experience in Core Java .

Proven expertise in building and maintaining automation frameworks .

Proficiency in Selenium, Appium, TestNG, Maven, RestAssured, and CI / CD integration .

Familiarity with modern QA practices such as BDD / TDD (Cucumber, JUnit) and shift-left testing .

Experience with performance testing tools like JMeter.

Strong understanding of test methodologies (functional, regression, integration, performance, smoke, UAT, etc.) .

Excellent problem-solving skills with strong attention to detail.

Strong written and verbal communication skills to engage with clients and cross-functional teams.

Flexibility to work in US / EST time zones when required.

Preferred / Good-to-Have

Experience with cloud-based testing platforms (e.g., TestGrid, SauceLabs, BrowserStack, LambdaTest).

Exposure to XCTest, Robot Framework, and Selenium IDE .

Familiarity with API test automation frameworks and microservices testing.

Prior experience in a client-facing or technical support role .

Knowledge of Agile and DevOps practices .

Why Join TestGrid?

At TestGrid, we offer a dynamic work environment with ample opportunities for growth and development. Join us in shaping the future of software testing and be part of a team that values innovation, collaboration, and excellence.

How to Apply :

If you are a results-driven Java Developer looking to make an impact, we want to hear from you! Please submit your resume to gautam.bhalodiya@testgrid.io with the subject line :

"QA Automation Engineer (Tech Support) - TestGrid"

TestGrid.io is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.