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AVP - Trade Finance Client Service Manager

AVP - Trade Finance Client Service Manager

SMBC Groupindia, India
2 days ago
Job description

1. BAU (Business as Usual)

  • Oversee and ensure seamless processing of routine trade transactions (e.g., LC / BG issuance / amendments, LC Confirmation, Substitute BGs, document handling, trade loan disbursals, ARP / SCF execution).
  • Serve as the point of contact for client queries / operational matters (e.g., LC confirmation, discrepancies in shipping documents).
  • Coordinate with trade operations, compliance etc to resolve transactional bottlenecks (e.g., conclude transactions).
  • Cooridnate with SMBC network branches for cross border network transactions.
  • Monitor daily transaction volumes and facility utilisation.

2. Client Management & Retention

  • Maintain regular touchpoints (weekly / monthly) to understand clients’ operational cycles, cash flow needs, and pain points in BAU processes.
  • Assist in client education on Bank’s process, document requirements at transactional level
  • Proactively guide clients on optimizing existing facilities (e.g., structuring LC terms to match shipment schedules, aligning ARP with receivables cycles).

    • 3. Facility Utilization & support Revenue Growth

  • Analyze transaction patterns to identify underused facilities (e.g., dormant LC lines, unutilized trade loans) and recommend adjustments. Ensuring optimal Trade Limit Utilization
  • Cross-sell solutions like deposit and FX flow solutions.

    • 4. Market Intelligence & Advisory

  • Share real-time updates on market changes (e.g., RBI policy shifts) impacting clients’ BAU operations.

    • 5. Risk & Compliance Co-ordination

  • Co-ordinate with customer for document submission / query resolution for transactions to comply with RBI guidelines, AML / KYC requirements.
  • Share updates / flag off transactional risks (e.g., overdrawn limits, delayed repayments).

    • 6. Reporting & Documentation

  • Maintain accurate records of BAU transactions, client communications, and facility utilization.
  • Generate monthly reports on portfolio performance, including BAU metrics (e.g., transaction volumes, error rates).

    • Job Requirements

  • Education : Bachelor’s degree in Finance, Commerce, or Business, MBA preferred.
  • Experience : 3–5 years in trade finance operations, preferably in India, with expertise in managing BAU processes (LCs, trade loans, ARP).
  • In-depth knowledge of Indian trade regulations (RBI, FEMA) and export / import documentation.
  • Basic knowledge of Fin Tech and digital in Financial and Trade market, especially in India.
  • Strong operational mindset with attention to detail for error-free BAU execution. Diligent, meticulous and must act with speed without compromising on quality
  • Fluency in English.
  • Excellent PC skills such as Excel, Word, PowerPoint, Access, and Digital tools.
  • Excellent communication skills with internal and external senior stakeholders.
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    Manager Finance • india, India