Lead Software Engineer - Site Reliability

Job Description

Overview

At Freshworks, uptime is sacred. As a Lead Site Reliability Engineer (SRE), you'll be the engineer behind the curtain—designing for resilience, automating recovery, and ensuring our systems stay fast, stable, and observable at scale. You’ll partner closely with engineering, platform, and product teams to shift reliability left and set the standard for performance and availability.

If you live for clean telemetry, root cause resolution, and engineering chaos into confidence, this is your playground.

Responsibilities

• Design and implement tools to improve availability, latency, scalability, and system health.
• Define SLIs / SLOs, manage error budgets, and drive performance engineering efforts.
• Build and maintain automated monitoring, alerting, and remediation pipelines.
• Collaborate with engineering teams to improve reliability by design.
• Lead incident response, root cause analysis, and blameless postmortems.
• Champion observability across services—logs, metrics, traces.
• Contribute to infrastructure architecture, automation, and reliability roadmaps.
• Advocate for SRE best practices across teams and functions.

Requirements

Qualifications

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.