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Xpetize - BMC Helix Developer

Xpetize - BMC Helix Developer

Xpetize Technology SolutionsDelhi, IN
30+ days ago
Job type
  • Remote
Job description

Job Title : BMC Helix developer

Experience : 3 to 6 years

Location Type Summary :

We are seeking a mid-level BMC Helix Developer with 35 years of experience in developing, customizing, and integrating BMC Helix ITSM solutions. The ideal candidate will have a solid understanding of Remedy AR System, ITIL processes, and experience working on Helix modules like Incident, Change, Problem, Service Request, and CMDB.

Key Responsibilities :

  • Design, configure, and customize BMC Helix ITSM modules including Incident, Change, Problem, SRM, CMDB, and Smart IT.
  • Develop and maintain workflows, filters, active links, escalations, and forms within AR System.
  • Perform system enhancements, bug fixes, and version upgrades for Helix applications.
  • Integrate Helix with third-party tools using REST / SOAP APIs.
  • Support automation and AI integrations (DWP, Smart Reporting, AI Jobs if applicable).
  • Participate in Helix platform migrations and cloud transformation projects.
  • Ensure compliance with ITIL standards and organizational best practices.
  • Provide technical documentation, deployment guides, and user support when needed.
  • Collaborate with product owners, business analysts, QA, and operations teams in Agile / Scrum settings.

Required Skills & Qualifications :

  • 35 years of experience in BMC Helix / Remedy ITSM Development.
  • Strong knowledge of :

    • 1. BMC AR System, ITSM Suite, Smart IT

    2. Service Request Management (SRM) and Digital Workplace (DWP)

    3. Remedy Developer Studio and Mid-Tier

  • Proficiency with REST / SOAP API integrations.
  • Working knowledge of JavaScript, SQL, and basic scripting.
  • Familiarity with ITIL v3 / v4 processes.
  • Strong debugging and problem-solving skills.
  • Experience with Helix upgrades / migrations is a plus.
  • Excellent written and verbal communication skills.

    • (ref : hirist.tech)

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    Developer • Delhi, IN