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Quality Manager – Sales & Telecalling(Bangalore)

Quality Manager – Sales & Telecalling(Bangalore)

Prowiden OverseasKochi, IN
2 days ago
Job description

Job Title :  Quality Manager – Sales & Telecalling (Bangalore) Company :   Prowiden Overseas Pvt. Ltd.

Location :  Bangalore (On-site)

Department :  Quality Assurance

About the Company :

Prowiden Overseas Pvt. Ltd. is a fast-growing global recruitment and placement company connecting skilled professionals to overseas opportunities. With offices in Bangalore and Delhi, we focus on ethical, transparent, and process-driven services. We are expanding rapidly and looking for a  Quality Manager  to build and lead our Quality Department from the ground up.

Role Overview :

As the  Quality Manager , you will be responsible for setting up and leading the company’s  Quality Department  to monitor, audit, and improve the performance of our 30+ sales and telecalling staff.

You’ll design processes, evaluate calls, identify training needs, and ensure communication excellence across all teams.

Key Responsibilities :

  • Build the Quality Department and implement the complete QA process.
  • Create and manage  call audit scorecards ,  SOPs , and  feedback mechanisms .
  • Listen to and evaluate calls for sales and telecalling teams.
  • Prepare  weekly & monthly quality performance reports .
  • Identify training needs and assist in improving call handling skills.
  • Lead and mentor QA Analysts (1–2 initially).
  • Coordinate with Sales Managers and HR for performance improvement plans.
  • Maintain compliance and quality consistency across teams.

Qualifications & Experience :

  • Graduate in any discipline.
  • 4–7 years  of experience in Quality (BPO / Inside Sales / Customer Service).
  • Strong background in  call auditing ,  quality metrics , and  performance analysis .
  • Excellent communication, coaching, and reporting skills.
  • Proficient with  Excel / Google Sheets / CRM tools  (Zoho, Exotel, MyOperator, etc.).
  • Experience in setting up a QA process from scratch is a strong advantage.

    • What We Offer :

  • Opportunity to build a department from the ground up
  • Fast career growth in a scaling organization
  • Transparent and collaborative work culture
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    Quality Manager • Kochi, IN