Branch Manager - Bank
ConfidentialKharagpur30+ days ago
Job descriptionEnsure efficient complaint management within defined TATs Drive consistently high service scores and standards Conduct customer engagement initiatives and marketing events Oversee CRM implementation and utilization across Sales, Relationship, and BSD teams Ensure branch and ATM upkeep and escalate issues as required Coordinate with fraud risk teams to ensure efficient fraud management Ensure full compliance with all bank policies, regulatory guidelines, and audit requirements Ensure timely MIS reporting and adherence to internal control systems Guarantee safety and security of branch assets and customer deposits Track and monitor branch productivity and book movement on a daily basis Collaborate with HCM Business Partner for performance evaluations and training needs assessment Manage attrition through role clarity and employee engagement initiatives Monitor achievement of performance indicators for direct reports Implement performance management processes effectively Support employee development through coaching, feedback, and identifying growth opportunities Follow internal risk policies to mitigate operational, regulatory, and reputational risks Execute internal controls in line with department standards and ensure audit readiness
Roles & Responsibilities :
P&L and Strategic Execution
- Maintain the Profit and Loss statement and Balance Sheet for the branch
- Execute branch strategy in alignment with the overall Branch Banking goals of the bank
- Ensure sustained revenue generation through cross-sell of Third Party Products (TPP), Retail Assets (RA), and Business Banking (BB) products
- Drive CASA mobilization through focused efforts in branch catchment
Customer Service & Experience
Operations, Controls & Compliance
Performance Management
People Management & Development
Risk & Internal Control
Skills Required
Branch Banking, p&l management, Customer Service
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Branch Manager • Kharagpur
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