Customer Service Operations Supervisor

Skills : - Minimum 3+ years of Team Handling experience at Banking or BFSI contact centre.

• Strong leadership abilities to guide, inspire, and manage a diverse team effectively.
• Excellent verbal and written communication skills to interact with team members, customers, and

management.

Job role : - Oversee daily operations of the team, ensuring that performance standards and targets

are met.

and banking policies.

recognizing accomplishments.

customer satisfaction scores etc.

knowledge.

growth.

complaints.

departments.

management.

policies.

Graduation is Mandatory