Function / Department : Centre Operations

Division : Branch Office

Job Purpose :

The job holder is responsible to manage the operations of the IELTS Coaching Centre with the objective of ensuring the achieving of full seat capacity utilisation and high success rates of students in the IELTS exam.

The job holder is also responsible for ensuring high academic standards and discipline in the Coaching centre with the objective of being the “Most preferred Coaching Centre for IELTS”

Key Accountabilities :

The position is responsible for :

• To monitor operations of the Centre to ensure there is full seat capacity utilisation for IELTS coaching
• To design, deploy and operationalise framework for regular assessment of students’ performance and ensure regular measurement of the same
• To share regular feedback with faculty on students performance and identify corrective measures and initiatives to ensure high student success rates
• To drive initiatives to ensure achievement of IELTS Result Success Rate targets
• To ensure the Drop Out rate post joining IELTS classes is minimal / within prescribed limits and achievement of high Retention rates of joined students
• To devise the framework for assessment of Faculty performance and ensure regular recording and monitoring the Faculty Performance
• To coach the Faculty to ensure highs standards of academic excellence and positive student feedback
• To actively engage with the Faculty to ensure low attrition and high standards of performance by the faculty
• To supervise the working of Front Desk Executives at the IELTS Centre to ensure the effective and efficient front desk operations
• To train and coach the Front Desk Executives to ensure high standards of student experience
• To maintain mechanism for regular interaction with the students to gain and insight into the challenges faced by the students and support required by students
• To ensure timely corrective action is taken to resolve all challenges faced by the students