Program Manager - Student Operations (Offline Programs)

Job Description

The Manager – Student Operations & Student Success is a senior leadership role responsible for owning a portfolio of designated partner colleges, driving performance excellence across academic outcomes, student success, and college partnerships. The Manager leads and develops a team, holding each accountable for results while acting as the strategic bridge between ground-level execution and institutional growth.

Key Responsibilities

1. Portfolio Performance & Outcome Accountability

• Own end-to-end performance across assigned colleges covering academics, examinations, student success, placements support, and student operations.
  

• Set and govern benchmarks for pass rates, retention, engagement, placement readiness, and student satisfaction
  

• Use portfolio-level data to identify trends, risks, and systemic gaps, and drive corrective interventions through teams
  

• Ensure consistency in program standards, student experience, and brand representation across colleges
  

• Report portfolio health to senior leadership with structured insights, accuracy, and clear recommendations.
  

2. Leadership, Talent Strategy & Accountability

• Lead, coach, and develop on-ground college teams with clear accountability for outcomes.
  

• Define performance expectations, role ownership, and growth pathways
  

• Conduct regular performance reviews, feedback conversations, and capability-building discussions
  

• Identify skill gaps and drive targeted training, coaching, or role realignment
  

• Hire and onboard team members as the portfolio scales, ensuring readiness and cultural alignment.
  

• Create, refine, and enforce SOPs and operating rhythms to drive consistency, accountability, and scalability across student operations
  

3. Institutional Partnerships & Portfolio Growth

• Own senior-level relationships with Principals, HODs, Deans, and administrative leadership
  

• Lead structured review conversations on academic outcomes, examination performance, student success, and partnership health.
  

• Represent IIDE in high-stakes discussions, ensuring trust, accountability, and long-term alignment
  

• Identify opportunities for portfolio expansion, new batches, and program growth
  

• Collaborate with admissions, marketing, academic, and placements teams to support growth across assigned colleges.
  

4. Academic Quality, Examinations & Student Success

• Govern academic quality across colleges including trainer effectiveness, content delivery, and batch performance.
  

• Own examination readiness and outcome governance, ensuring timely planning and coordination, compliance with academic and institutional requirements, and smooth execution with effective issue resolution
  

• Review academic, examination, and student success data to surface quality risks and preparedness gaps
  

• Ensure timely interventions for at-risk students, batches, or colleges
  

• Champion a strong student success culture through engagement, industry exposure, and community initiatives
  

5. Placements Enablement & Outcome Support

• Partner with central placements and career services teams to support placement readiness across colleges.
  

• Ensure academic alignment, engagement initiatives, and operational coordination to enable strong placement outcomes
  

• Track and review placement-related metrics at a portfolio level (readiness, participation, outcomes)
  

• Work with college leadership to resolve structural or operational barriers impacting placement outcomes.
  

• Act as the college-facing escalation and governance owner for placement-related challenges.
  

Requirements

Who You Are:

Must-Have:

• Minimum of 8+ years of enthusiastic engagement in student-facing roles.
  
• Proven leadership experience within ed-tech or student-centric environments.
  
• Track record of inspiring and guiding teams of 5-10 individuals toward collective success and growth.
  
• Vibrant and optimistic mindset, adept at leveraging analytical skills for creative problem-solving.
  
• Demonstrated ability to navigate and resolve challenging situations, ensuring a delightful experience for students at every step.
  

Should Have:

• Desired experience or skills related to process improvements, strategies, or other relevant areas.
  
• Experience with ticketing software to manage queries efficiently.
  

Nice to Have:

• Additional experiences or skills that are not essential but would be advantageous.
  
• Certifications or training that would benefit the role.
  

Requirements
Who You Are: Must-Have: Minimum of 8+ years of enthusiastic engagement in student-facing roles. Proven leadership experience within ed-tech or student-centric environments. Track record of inspiring and guiding teams of 5-10 individuals toward collective success and growth. Vibrant and optimistic mindset, adept at leveraging analytical skills for creative problem-solving. Demonstrated ability to navigate and resolve challenging situations, ensuring a delightful experience for students at every step. Should Have: Desired experience or skills related to process improvements, strategies, or other relevant areas. Experience with ticketing software to manage queries efficiently. Nice to Have: Additional experiences or skills that are not essential but would be advantageous. Certifications or training that would benefit the role.