Desktop Support Engineer

Key Responsibilities :

• Operating System Support : Installation and configuration of operating systems across devices.
• Hardware Support : Assembling, upgrading, and troubleshooting of computer hardware.
• Software Support : Installation, configuration, backup, and troubleshooting of standard applications including MS Outlook.
• Network Support : Installation and troubleshooting of network printers; VPN and firewall configuration.
• Security : BitLocker encryption, antivirus update, and virus protection management.
• Active Directory Management : User account creation, password resets, group policy updates, and access control.
• Remote Support : Providing remote assistance for software and system-related issues.
• Asset Management : Coordinating with vendors for hardware issues and maintaining inventory records for hardware and software assets.