Mid–Senior Level
Apricot Jam is a U.S based consulting and technology company working with Fortune 500 clients worldwide. We build next generation enterprise solutions that blend AI, automation, and software craftsmanship — all powered by a culture that prioritizes people, curiosity, and growth.
We empower smart, driven, and creative professionals to shape the future of enterprise tech. Our teams operate across Europe, the U.S., and Asia, delivering impactful work in an environment defined by collaboration, ownership, and continuous learning.
🧩 Role Overview
We’re looking for a ServiceNow HRSD Principal Technical Consultant — someone who understands the HRSD module deeply at the developer and architectural level , and who can translate business requirements into scalable, elegant HR Service Delivery solutions.
This role is hands on, technical, and influential. You will collaborate with business process consultants, architects, and client stakeholders while leading development and implementation efforts across complex HRSD initiatives.
💼 What You’ll Do
Lead the design, configuration, and development of HRSD solutions within the ServiceNow platformTranslate business requirements into technical architectures, data models, and workflowsBuild and customize HR Case Management, Knowledge, Employee Center, Lifecycle Events, and HR IntegrationsDevelop custom applications, scripting (client / server), UI policies, and automation logicIntegrate HRSD with external HR systems (Workday, SAP SuccessFactors, Oracle, etc.)Conduct technical workshops, solution demos, and architecture reviewsEnsure platform performance, maintainability, and best practice alignmentMentor junior developers and support knowledge sharing within the teamCollaborate with multi regional teams across Europe and the U.S.🎯 Requirements
3–7 years of ServiceNow experience (HRSD focus strongly preferred)Deep understanding of the HRSD data model, configuration, and developer-level capabilitiesProficiency in JavaScript, Flow Designer, IntegrationHub, REST / SOAP APIs, and platform automationHands on experience implementing HR Case Management, Knowledge, Lifecycle Events, or Employee CenterAbility to translate business processes into scalable digital workflowsStrong English communication skills (client-facing role)Relevant ServiceNow certifications a strong plus :– CSA, CAD
– CIS HRSD (highly desirable)
– ITSM, ITAM, CSM, or App Engine certifications are a bonus
Experience with Workday, SuccessFactors, Salesforce, or other HR systems is desirableDesirable : Japanese language proficiency (spoken / written) 🇯🇵🌟 Why Join Apricot Jam
Build high impact solutions for U.S. enterprise clientsWork with a global, senior ServiceNow team known for technical excellenceEnjoy a culture that values people first — collaboration, trust, and growthOpportunities for certifications, career advancement, travel, and leadership developmentCompetitive compensation aligned with experience and valueIf you’re passionate about ServiceNow, love solving complex problems, and want to work with a world class team that values innovation and autonomy — we’d love to meet you. ✨
