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Salesforce Technical Support Analyst

Salesforce Technical Support Analyst

Intraedge Technologies Ltd.India
30+ days ago
Job description

Job Title : Salesforce Support Analyst.

Location : Remote.

Level 2 Support.

Job Description :

  • Investigate and resolve moderately complex issues that require deeper system knowledge (e.g., user permissions, workflow errors, record discrepancies).
  • Reproduce and document bugs with supporting evidence for escalation to the development team.
  • Perform light configuration tasks in Salesforce (e.g., profiles, permission sets, custom views) when appropriate under guidance.
  • Work closely with Product, Ops, and Engineering teams to ensure timely ticket resolution and communication.

What Youll Bring :

  • 2+ years of experience in an L1 / L2 support or customer success role, ideally supporting a SaaS or CRM system.
  • Strong understanding of Salesforce or other CRM / POS platforms (experience with Salesforce Service Cloud or Lightning is a plus).
  • Excellent written and verbal communication skills.
  • Comfort with troubleshooting, documenting issues, and following knowledge base articles.
  • Empathy and patience when working with users of varying technical abilities.

    • Nice to Have :

  • Familiarity with the franchise model or experience supporting multi-location retail or service environments.
  • Experience with case management tools like Jira, Zendesk, or Salesforce Case Management.

    • (ref : hirist.tech)

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    Technical Support Analyst • India