Merchant Support

Job Title : System Integrator / Technical Support Engineer (Integration)

Experience : 5 Years

Employment Type : Full-Time

About the Role

We are seeking an experienced and technically proficient Client Support / Technical Support Engineer (Integration) to join our dynamic team. The ideal candidate will possess strong analytical skills and a solid background in API integrations, Integration Kits, and technologies such as Java, PHP, or Android.

In this role, you will serve as the primary point of contact for clients, ensuring smooth implementation, efficient issue resolution, and exceptional customer satisfaction throughout the integration process.

Key Responsibilities

• Provide technical support and integration assistance to clients via email, calls, or ticketing systems.
• Assist clients in setting up, configuring, and troubleshooting API / SDK / Integration Kits.
• Collaborate with internal development and product teams to resolve complex technical challenges.
• Analyze logs, debug issues, and replicate customer scenarios to identify root causes.
• Maintain detailed documentation of integration processes, FAQs, and troubleshooting guides.
• Ensure timely and professional resolution of client queries to maintain high satisfaction levels.
• Work cross-functionally to support client onboarding, testing, and deployment activities.

Required Skills & Qualifications

Preferred Skills