Account Director - BFSI

About the Client:

Our client is an Indian multinational information technology services and consulting company.

Roles & Responsibilities:

• Act as the primary point of contact and build strong relationships with key stakeholders across a portfolio of clients in the BFS/Cards & Payments sector.
• Understand each client s business goals and IT requirements, developing strategies to align services with their needs.
• Drive revenue growth by identifying opportunities for upselling and cross-selling additional services within the assigned accounts.
• Collaborate with internal teams, including sales, delivery, and technical groups, to ensure the effective delivery of solutions and services to clients.
• Serve as a trusted advisor, offering strategic insights on technology trends, industry best practices, and innovative solutions.
• Proactively identify and address potential risks or issues within accounts, working swiftly to mitigate them.
• Prepare and deliver regular performance reports and presentations to clients and senior management.
• Stay informed about industry developments, competitive trends, and emerging technologies to continually provide value to client engagements.
• Travel to client locations as necessary to build relationships, understand client operations, and identify further collaboration opportunities.

Preferred Skills:

• Bachelor's degree in Business Administration, Information Technology, or a related field; MBA is a plus.
• Over 15 years of experience in the IT services industry.
• At least 10 years of experience in account or client relationship management within the IT services sector.
• Proven success in managing large accounts, especially in BFSI (GCC)
• In-depth knowledge of IT services, including software development (e.g., SAP, Salesforce), cloud solutions, digital transformation, and managed services.
• Exceptional communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
• Strategic thinker with the ability to identify and capitalize on business opportunities that drive revenue growth.
• Highly organized with strong project management skills and the ability to handle multiple priorities simultaneously.
• Collaborative team player with the ability to work effectively with cross-functional teams.
• Proficient in Microsoft Office and CRM software.
• Willing to travel to client locations as required.

Location: Mumbai