Customer Support Executive (Freight Forwarding)

AMUS HIRING – Customer Service Executive (Freight Forwarding)

Location : Velachery, Chennai

Shift : US Shift

Employment Type : Full-Time

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Key Responsibilities :

Handle customer inquiries related to freight forwarding (shipping, delivery schedules, customs clearance, tracking).

Manage and resolve complaints (delays, damages, lost shipments) promptly & professionally.

Provide real-time shipment updates ensuring transparent communication.

Coordinate with operations, customs brokers, carriers, warehouse teams for smooth freight movement.

Suggest workflow improvements to boost service quality & efficiency.

Maintain accurate documentation & records in CRM / freight systems.

Gather & analyze customer feedback to improve service delivery.

Manage escalations & complex issues with timely follow-ups.

Support in administrative tasks – orders, returns, cancellations, shipment docs, databases.

Requirements :

Bachelor's in Business, Supply Chain, or Logistics (preferred).

4+ years of customer care experience in freight forwarding / logistics / supply chain.

Strong verbal & written communication skills (US client-facing).

Proficiency in CRM tools (HubSpot preferred).

Excellent problem-solving, multitasking & analytical skills.

Knowledge of shipping docs, customs regulations & freight operations.

Highly proactive, detail-oriented, and adaptable under pressure.

Why Join Us

Work with global clients in a dynamic freight forwarding environment

Professional growth & career advancement opportunities

Supportive team & performance-driven culture

Apply now to be part of our growing logistics team

Skills Required

CRM Tools, customs regulations, Hubspot