Head - Account Management

Job Title: Senior Vice President

Location: Bangalore, Pune, Chennai, Mumbai

Experience Level: 18 to 25 years

Position Overview:

We are looking for a dynamic and strategic Account Management Head to oversee and manage a high-priority global account. This individual will be the primary liaison between key client stakeholders based in India and Europe, ensuring alignment with their business objectives and driving seamless delivery across multiple regions. The role requires strong leadership, client relationship management and global account oversight.

Key Responsibilities:

• Client Engagement: Foster deep relationships with senior stakeholders, ensuring their needs are met while creating opportunities for continued growth and collaboration. Act as the client s trusted advisor and advocate.
• Account Growth & Strategy: Define the strategic roadmap for the account, aligning with the client s evolving goals. Identify opportunities for expanding services and enhancing value delivery.
• Team Leadership & Coordination: Lead a cross-functional team to deliver exceptional service to the client. Guide, mentor and develop talent while ensuring effective collaboration between internal teams and the client.
• Global Coordination: Manage and oversee critical global account functions, working with teams across different regions to ensure consistent and high-quality service delivery.
• Stakeholder Management: Engage regularly with client executives and internal stakeholders, providing status updates, managing risks and addressing any concerns promptly to ensure continued satisfaction.
• Representation & Influence: Represent the account team in India, engaging with local campuses, potential clients and other strategic stakeholders. Be the face of the account in internal and external forums.
• Operational Excellence: Ensure the smooth running of day-to-day operations, monitoring key metrics, and ensuring targets are met. Oversee budgets, forecasting and resource allocation.
• Cultural Sensitivity: Navigate the regional and cultural dynamics between India and Europe, ensuring smooth communication and collaboration across different geographical regions.
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Qualifications & Experience:

• Experience: 18-25 years in managing large, complex accounts, with a proven track record in the IT services, consulting, or outsourcing industry.
• Leadership: Demonstrated ability to lead high-performing teams and manage multiple stakeholders across different regions.
• Client-Focused: Exceptional ability to understand and align with client needs, developing long-term, mutually beneficial relationships.
• Cross-Functional Expertise: Experience in managing global accounts, with expertise in overseeing service delivery, vendor management, and contract negotiations.
• Communication: Outstanding communication skills with the ability to engage with senior leadership and clients, providing clear insights and actionable strategies.
• Problem-Solving: Strong decision-making and problem-solving capabilities to address client challenges effectively.
• Regional Knowledge: Familiarity with business practices in India and Europe is a plus, along with the ability to understand cultural nuances and work in diverse environments.

Preferred Qualifications:

• Experience working with large-scale, global clients in the IT or consulting industry.
• Familiarity with managing vendor relationships, SLA's and delivery metrics.
• Experience representing an organization at industry forums, client campuses or conferences.