EMSC

Job Description Summary:
We are looking out for Technical Professionals who are having relevant 10+ years of Experience in Troubleshooting & Support in one or more of the following Microsoft technologies-
Azure, SCCM, Intune/MECM, SQL for our Enterprise Microsoft Internal Support Escalation team

It is an excellent opportunity to,
-Upscale & learning on Cross technologies like Azure & other Microsoft technologies.
-lot of opportunities to attend workshops/trainings from direct Microsoft Customer Engineers.
-key weightage & focus towards getting certified on Cloud technologies.
-to have a perfect Work-Life balance.

Job Description:
Microsoft Windows server, Server core, Windows Cluster, other features/Roles issues, 2008, 2012, 2016 and 2019.
Advanced troubleshooting skills with Microsoft debugging tools for Microsoft Windows Hyper-V server,2008, 2012, 2016 and 2019
Microsoft Active Directory, AD tools, ADFS (e.g.:- DCdiag, replmon, etc), Azure AD.
Advanced troubleshooting skills with Microsoft debugging tools for Microsoft AD issues, 2008, 2012, 2016 and 2019.
Adequate knowledge on handling Azure IAAS, PAAS & SAAS services.
Microsoft Storage Spaces Direct (S2D).
Adequate knowledge on storage technologies both DAS and SAN.
Extensive knowledge on High Availability and Load balancing technologies.
Adequate knowledge on designing and developing disaster recovery solutions.
Extensive knowledge on secure communication and SSL certificates.
Current Microsoft Expert Certification (Preferred).
Ensure accounts are supported 24x7 with minimum disruption to their business operations on P1 issues and 24x5 on all other issues.
Diagnose and troubleshoot Microsoft related product queries or problem as quickly as possible.
Meet SLA s and follow document processes required by EMSC.
Manage and coordinate timely communications with client and Microsoft.
Track and log time on all cases.
Maintain a successful resolution rate of 85% of cases without involving Microsoft vendor.

Shifts:
Open to 24/7 & rotational shifts.
Weekend standby for Critsit issues on rotation basis.
Job mode : Remote.