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Technical Support Engineer Cloud
ConfidentialDelhi, Hyderabad / Secunderabad, Telangana30+ days ago
Job descriptionBachelor's degree in Computer Science, Information Technology, or related field. Strong understanding of cloud computing concepts (AWS, Azure, Google Cloud). Familiarity with virtualization technologies (VMware, Hyper-V). Basic knowledge of networking concepts (DNS, TCP / IP, VPN). Experience with scripting languages (Python, Bash) is a plus. Excellent problem-solving skills and ability to work under pressure. Strong communication skills, both written and verbal.
Job Description
We are seeking a Technical Support Engineer Cloud to join our team in India. In this role, you will provide exceptional technical support for our cloud-based solutions, assisting customers with their inquiries and troubleshooting issues to ensure optimal performance and customer satisfaction.
Responsibilities
- Provide technical support for cloud-based applications and services.
- Troubleshoot and resolve customer issues related to cloud technologies.
- Assist customers in the deployment and configuration of cloud solutions.
- Document and track support issues using ticketing systems.
- Collaborate with product and engineering teams to improve service reliability and performance.
- Educate customers on best practices for cloud usage and optimization.
Skills and Qualifications
Skills Required
Ftp, Https, Tcp / ip, Http
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Technical Support Engineer • Delhi, Hyderabad / Secunderabad, Telangana
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