VDI Support Specialist

Job Title : VDI Support Specialist

We are seeking a skilled professional to serve as the primary technical resource for supporting and maintaining the VMware Horizon VDI platform across all levels of the support model (Level 1 to Level 3).

The ideal candidate will work closely with infrastructure, security, and application teams to ensure optimal performance, usability, and security.

Key Responsibilities

• Provide Level 1–3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents.
• Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration.
• Validate and troubleshoot application functionality within VDI sessions in partnership with application owners.
• Create and manage desktop pools in Horizon Administrator / Console, including both persistent and non-persistent configurations.
• Perform root cause analysis for recurring issues and implement permanent fixes.
• Maintain user entitlement mappings and access to appropriate VDI pools.
• Monitor system health and generate reports on performance, usage, and capacity.
• Test and implement updates, patches, and version upgrades to Horizon components and base images.
• Collaborate with the Infrastructure team on escalations related to networking, storage, or host-level issues.
• Document standard operating procedures, troubleshooting steps, and FAQs for internal knowledgebase.
• Coordinate UAT testing for new images or configurations with business stakeholders.
• Participate in change management and implementation planning for VDI-related initiatives.
• Support onboarding and training for new users accessing the VDI environment.

Required Skills and Qualifications

Benefits

Opportunity to work with cutting-edge technology.

Chance to develop and grow professionally.

Collaborative and dynamic work environment.

Others

No deadlines or pressure to meet unrealistic targets.

Continuous learning and development opportunities.

Opportunity to make a real impact on the organization.