Telesales Specialist

Job Title : Telesales Executive

Location : Mankavu, Kozhikode

Employment Type : Full-time | Permanent | Also open to Freshers

Xylem Learning is expanding its counselling and sales team and is looking for enthusiastic, results-focused Student Counsellors. In this role, you will play a critical part in the company's growth by guiding prospective students and parents toward informed academic decisions, effectively promoting Xylem's educational programs, and driving enrolments.

This is a fantastic opportunity for individuals with a background in academic advising, consultative sales, or the education sector who are driven by the dual goals of helping learners succeed and achieving ambitious business targets.

Primary Responsibilities

• Lead Engagement : Initiate contact with prospective students and parents via structured outbound and inbound calls utilizing the provided lead database.
• Personalized Guidance : Conduct in-depth needs assessments to understand each student's academic goals, challenges, and aspirations, and then recommend the most suitable Xylem Learning programs.
• Program Advocacy : Confidently and persuasively present and promote Xylem Learning’s diverse course offerings.
• Relationship Management : Cultivate strong, trust-based relationships through personalized counselling, consistent support, and regular follow-ups.
• Target Achievement : Consistently meet or exceed monthly and quarterly enrolment and revenue targets.
• Data Management : Maintain accurate and up-to-date records of all calls, follow-ups, and enrolments within the CRM system.
• Collaboration : Work closely with the academic, marketing, and operations teams to stay informed about new programs, offers, and initiatives.
• Process Improvement : Provide valuable feedback to leadership to enhance lead quality, conversion strategies, and the overall student experience.

Required Qualifications & Experience

Key Skills & Attributes