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Business Analyst - ServiceNow

Business Analyst - ServiceNow

KVAS TechnologiesIndia
30+ days ago
Job description

Job Summary :

We are seeking an experienced Business Systems Analyst / Product Analyst with strong expertise in ServiceNow to join our team. The ideal candidate will have deep knowledge of ServiceNow core modules, excellent requirement-gathering skills, and experience working in Agile / Scrum environments. The role involves collaborating with global teams, particularly US-based stakeholders, to ensure successful delivery of ServiceNow solutions.

Key Responsibilities :

  • Gather, analyze, and document business requirements for ServiceNow implementations and enhancements.
  • Collaborate with Product Owners, Architects, Developers, and QA teams to translate requirements into user stories, acceptance criteria, and functional specifications.
  • Support ServiceNow modules including (but not limited to) : Incident Management, Change Management, Service Catalog, Knowledge Management, and Case Management.
  • Act as a liaison between business stakeholders and technical teams to ensure alignment and successful solution delivery.
  • Work closely with US-based teams, ensuring at least 4 hours of overlap with PST time zone for meetings, requirement gathering, and sprint ceremonies.
  • Participate in User Acceptance Testing (UAT) : create test cases, validate solutions, and support end-users.
  • Assist in ongoing enhancements, troubleshooting, and maintenance of ServiceNow applications.
  • Prepare and maintain documentation such as BRDs, User Stories, Process Flows, and Training Materials.
  • Provide regular status updates to leadership and project teams.

Required Skills & Experience :

  • 8- 10 years of hands-on experience as a Business Systems Analyst / Product Analyst, preferably focused on ServiceNow.
  • Strong understanding of ServiceNow core modules and custom application development.
  • Proven experience in requirement gathering, analysis, and functional documentation.
  • Expertise in Agile / Scrum methodology with experience in backlog refinement, sprint planning, and retrospectives.
  • Excellent analytical, problem-solving, communication, and stakeholder management skills.
  • Ability to independently lead meetings with both business and technical stakeholders.
  • Prior experience collaborating with US-based teams; flexibility to work with minimum 4-hour PST overlap.
  • Proficiency in ServiceNow reporting, workflows, and integrations (preferred).
  • Strong documentation skills BRDs, User Stories, Acceptance Criteria, Process Flows.
  • Familiarity with ServiceNow scripting (Client Scripts, Business Rules) is a bonus.

    • Good to Have :

  • Knowledge of ITSM best practices.
  • Exposure to ServiceNow integrations with third-party applications.
  • Experience creating training materials and conducting user training sessions.
  • Good exposure of ServiceNow as BSA , preferably in HR domain
  • ServiceNow Certified System Administrator (CSA) certification..
  • ServiceNow HRSD certification

    • (ref : hirist.tech)

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