ITC Tech Support Engineer

What this job involves :

About the role

We are looking for a highly impactful & resourceful system administration professional to join us as IT Deskside Support Engineer to support Technology Solutions Team and help manage its infrastructure effectively and efficiently. The role is critical and would support infrastructure and managed services needs in India and other regions, involving Desktop / Server Support with knowledge in VMware, AWS, Azure Services, reporting, information management, risk management, change management, and effective knowledge management required from time-to-time.

The IT Deskside Support Engineer will be responsible for providing hands-on technical support for end-users, managing hardware and software issues, and ensuring that IT systems are functioning efficiently. The ideal candidate will have strong problem-solving skills, exceptional communication abilities, and a customer-oriented mindset.

Responsibilities :

• Provide in-person, deskside, and remote support to end-users on hardware and software issues.
• Troubleshoot and resolve a wide range of technical issues, including desktop hardware, operating systems, network connectivity, and application issues.
• Install, configure, and maintain end-user devices (PCs, laptops, printers, etc.).
• Perform hardware upgrades, software installations, and patches.
• Respond to and resolve IT service requests in a timely and professional manner.
• Maintain an inventory of IT equipment and ensure proper documentation and tracking.
• Assist with on-site and remote setups of IT equipment for new employees and special projects.
• Collaborate with other IT teams to identify and resolve complex technical problems.
• Provide training and guidance to end-users on software, hardware, and IT policies.
• Ensure security protocols are followed for all IT systems.
• Assist in maintaining IT documentation and knowledge base.
• Responds to and resolves help desk tickets / requests.
• Upgrades systems and processes as required for enhanced functionality and security issue resolution.
• Administrates infrastructure, including firewalls, databases, malware protection software, and other processes.
• Reviews application logs.
• Installs and tests computer-related equipment.
• Coordinates with third parties and clients to ensure smooth running of the business.
• Monitors and maintains all resources.
• Researches new technologies to implement toward the growth of the organization.
• Determines and provides user access, privileges, and security.
• Orders and sets up new hardware as and when required.
• Provides understanding of the behavior of software / hardware for accurate deployment.
• Applies understanding of various tools for deployment and usage for the organization.
• Works with Azure, AWS, and VMware-based Services and Server Systems.
• Supports and updates the central asset repository from time-to-time.
• Supports AV Devices and Third-Party Applications supporting the same.

Experience & Education :

Technical Skills & Competencies :

Skills Required

VMware, It Support, Troubleshooting, Azure, Desktop Support, Aws