Senior System Operations Specialist

Job Description

We are seeking a skilled SysOps Engineer to join our team. As a key member of our operations group, you will be responsible for ensuring the stability and performance of our systems.

About the Role :

The successful candidate will have excellent technical skills, with a strong understanding of Linux systems and scripting languages. They will also possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.

Main Responsibilities :

• Monitoring system stability and performance using various tools.
• L1 / L2 support ownership of all hosting products (cpanel / plesk / vps / cloud / dedicated).
• Incident response, troubleshooting, and resolution of various product / service issues.
• Escalation handling according to policies / procedures.
• Collaboration with internal / external groups to resolve production site issues effectively.
• Clear communication on tickets and phone calls regarding various issues.
• Exhibiting a sense of urgency to resolve issues.
• BUILDING advanced automation workflows for automating repeated issues.
• Collaboration with our infrastructure team to deploy and maintain Linux / Windows servers using automated scripts and a predefined runbook.
• Ensuring SLA's and Operational standards are met.
• Raising tickets to different internal groups to resolve recurrent problems, alerts, and following up on escalated issues.
• Liaison with engineering teams for RCA's, permanent resolutions on issues affecting production sites.
• Contributing to Operations handbook.
• Ensuring smooth hand-offs between shifts.

Requirements

To succeed in this role, you will need to meet the following requirements :

Good To Have

The following skills are not mandatory but would be beneficial :