Senior Digital Collaboration Engineer

Role : Senior Digital Collaboration Engineer (Google Workspace Engineer)

Work Location : Gift City, Gandhinagar OR Noida OR Banglore (100% Onsite)

Working Mode : 5 Days Work from office

Shift Timings : US Shift / EMEA Shift (Rotational Shift)

Position Overview :

As a Digital Collaboration Engineer you focus on the configuration and optimization of collaboration tools, ensuring their seamless integration to the IT infrastructure.

Key responsibilities :

Manage configurations within the collaboration platforms and Google Workspace

Identify and resolve technical issues, coordinating with other technical teams or vendors as required (such as Dmarcian, Sendgrid, O365. Slack Workspace)

Provide technical expertise and support related to collaboration tools

Create and maintain documentation for user guides, procedures, and troubleshooting steps

Manage complex configurations within the collaboration tools

Identify and resolve complex technical issues related to collaboration tools, coordinating with other IT teams or vendors as needed.

Proactively monitor and maintain collaboration tools to prevent downtime and ensure optimal performance.

Stay up-to-date with the latest advancements in collaboration tools and trends.

Integrate collaboration tools with the IT environment

Work on collaboration solutions’ performance tuning, scalability, and efficiency

Research new features and enhancements and implement improvements to collaboration capabilities

Develop and implement innovative collaboration features and functionalities to enhance user experience and productivity

Lead and manage collaboration solution development projects from concept to deployment, ensuring adherence to timelines, budgets, and quality standards to achieve project goals

Champion the adoption and utilization of collaboration solutions across the organization

Evaluate and recommend new collaboration technologies, tools, and platforms to stay ahead of industry trends

Manage vendors, including negotiations, contract and service level agreements

Mentor and guide administrators in collaboration solution design, development and implementation

Collaboration Tools : Google Workspace, Google Drive, Google Docs, Google Calendar, O365, Slack, Sendgrid, Google Gemini, Google Chat, Google Meet, Google Marketplace, Google Mobile Management, Chrome Enterprise, ChromeOS

Functional Competencies :

In-depth technical knowledge of collaboration tools, systems, and infrastructure

Expertise in performance optimization and scalability of collaboration tools

Expertise in integrating collaboration tools with other IT systems and applications

Expertise in automation to improve efficiency

Ability to create solutions and address technical challenges for optimal collaboration tool performance

Ability to solve complex problems, taking a new perspective on existing solutions and exercising judgment based on the analysis of multiple sources of information

Strong vendor management skills

Qualifications :

3+ years of experience in IT Engineering, System Administration or similar roles

Bachelor’s Degree in Computer Science, Information Technology or related field is desired

Relevant certifications in collaboration tools or related technologies

B1 / B2 oral and written English