Role : Senior Digital Collaboration Engineer (Google Workspace Engineer)
Work Location : Gift City, Gandhinagar OR Noida OR Banglore (100% Onsite)
Working Mode : 5 Days Work from office
Shift Timings : US Shift / EMEA Shift (Rotational Shift)
Position Overview :
As a Digital Collaboration Engineer you focus on the configuration and optimization of collaboration tools, ensuring their seamless integration to the IT infrastructure.
Key responsibilities :
Manage configurations within the collaboration platforms and Google Workspace
Identify and resolve technical issues, coordinating with other technical teams or vendors as required (such as Dmarcian, Sendgrid, O365. Slack Workspace)
Provide technical expertise and support related to collaboration tools
Create and maintain documentation for user guides, procedures, and troubleshooting steps
Manage complex configurations within the collaboration tools
Identify and resolve complex technical issues related to collaboration tools, coordinating with other IT teams or vendors as needed.
Proactively monitor and maintain collaboration tools to prevent downtime and ensure optimal performance.
Stay up-to-date with the latest advancements in collaboration tools and trends.
Integrate collaboration tools with the IT environment
Work on collaboration solutions’ performance tuning, scalability, and efficiency
Research new features and enhancements and implement improvements to collaboration capabilities
Develop and implement innovative collaboration features and functionalities to enhance user experience and productivity
Lead and manage collaboration solution development projects from concept to deployment, ensuring adherence to timelines, budgets, and quality standards to achieve project goals
Champion the adoption and utilization of collaboration solutions across the organization
Evaluate and recommend new collaboration technologies, tools, and platforms to stay ahead of industry trends
Manage vendors, including negotiations, contract and service level agreements
Mentor and guide administrators in collaboration solution design, development and implementation
Collaboration Tools : Google Workspace, Google Drive, Google Docs, Google Calendar, O365, Slack, Sendgrid, Google Gemini, Google Chat, Google Meet, Google Marketplace, Google Mobile Management, Chrome Enterprise, ChromeOS
Functional Competencies :
In-depth technical knowledge of collaboration tools, systems, and infrastructure
Expertise in performance optimization and scalability of collaboration tools
Expertise in integrating collaboration tools with other IT systems and applications
Expertise in automation to improve efficiency
Ability to create solutions and address technical challenges for optimal collaboration tool performance
Ability to solve complex problems, taking a new perspective on existing solutions and exercising judgment based on the analysis of multiple sources of information
Strong vendor management skills
Qualifications :
3+ years of experience in IT Engineering, System Administration or similar roles
Bachelor’s Degree in Computer Science, Information Technology or related field is desired
Relevant certifications in collaboration tools or related technologies
B1 / B2 oral and written English
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